Job Summary
We are seeking a professional and organised GP Practice Receptionist/Administrator to join our friendly healthcare team. The successful candidate will be responsible for providing excellent customer service, managing patient appointments, and supporting the smooth operation of the practice. This role offers an opportunity to work in a busy medical environment, contributing to high-quality patient care through efficient administrative support.
Responsibilities
- Greeting patients in a courteous and professional manner upon arrival and departure
- Managing appointment bookings, cancellations, and reminders via the practice management system
- Answering incoming calls promptly and directing enquiries appropriately
- Maintaining accurate patient records and updating personal information as needed
- Handling administrative tasks such as New Registrations filing, photocopying, and data entry
- Processing patient payments and insurance documentation where applicable
- Supporting clinical staff with administrative duties to ensure the smooth running of the practice
- Ensuring the reception area remains tidy, welcoming, and compliant with health and safety standards
Requirements
- Previous office or administrative experience is essential
- Experience working in a healthcare setting is mandatory
- Excellent organisational skills with attention to detail
- Strong communication skills, both written and verbal
- Use of Docman, Vision, Teams
- Ability to work efficiently under pressure in a busy environment
- Proficient in using office software such as MS Office (Word, Excel) and practice management systems
- Friendly, professional demeanour with a commitment to delivering outstanding patient service
- Flexibility to adapt to changing priorities within the practice setting
Pay: £13.52-£14.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
