We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - join our Customer division as a Customer Operations Support Manager.
How you'll make a difference:
We're looking for a Customer Operations Support Manager to help optimise how work flows through Customer Operations, ensuring we meet service level agreements while making processes simpler and more effective. You'll understand tasks across the function, identify opportunities to streamline activity and develop a skills matrix to support better workforce planning. Working with Capacity Planning and Team Leaders, you'll help build flexibility through multi-skilling, ensuring colleagues can work where they add the most value.
What will you bring to the role?
Strong operational leadership in a contact centre or customer service setting
Analytically minded, with the ability to interpret information, identify opportunities and improve customer outcomes
Strong stakeholder influencing skills, with the ability to build trust, bring people on the journey and support effective change
A curious mindset with a passion continuous improvement
Confident managing SLAs, incidents and service performance
Ideally skilled in business continuity, risk awareness and operational resilience
And in return, you'll get the best from us:
Hybrid working - 2 days per week in the office
Annual bonus of up to 12%
Matched pension contributions up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme
Colleague Mortgage and Saver products
2 days' volunteering per year
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on
[email protected].
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