St George’s Crypt - Job Description
Job title: Shop Supervisor
Reporting to: Head of Retail
Direct Reports: Shop Assistants
About the Charity:
‘Ending Homelessness, Restoring Lives, and Sharing God’s Love.’
Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.
About Our Employees:
The twin objectives of St George’s Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond; and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.
Safeguarding Responsibilities:
Ø Enforcing the company’s safeguarding policy.
Ø Being alert to and recognising welfare issues, being sure to challenge poor practice.
Ø Sharing appropriate information with relevant people.
Ø Continually working with the families of residents and service users, sharing information and contributing to plans if a concern is investigated.
Ø Ensuring that all staff having contact with children, vulnerable adults and/or their families have received appropriate training on safeguarding issues.
Ø To Understand and implement working practices set by the Safeguarding Adults and Children Board.
Ø To understand and implement working standards set by the domestic violence and abuse quality mark documentation.
Charity Wide Responsibilities:
Ø Model the Christian values of forgiveness and compassion in communicating with all staff, volunteers, and clients.
Ø Value and respect the prayer life that underpins the work of the Charity.
Ø Recognise the holistic needs of all service users both practical and spiritual and either respond directly or refer as appropriate.
Ø Be willing to advocate the Charity to other churches and organisations.
Ø Attend training courses and conferences in order to maintain personal development as agreed with Line Manager.
Ø Due to the nature of the role and the workplace, the post holder must be over 18 years of age.
Job Purpose:
To oversee the day to day operations of the Donation Centre, including logistics, clearance shop and health and safety. This operation is key to the income generation for all of St George’s Crypt retail.
Key Job Role Responsibilities and Main Tasks:
Ø To effectively manage the shop operation, implementing processes to ensure that the potential of the shop and operation as a whole is maximised.
Ø To maximise shop income meeting the agreed sales targets and maximising Gift Aid and ensure that direct costs are kept to a minimum.
Ø Ensure the smooth and effective acceptance of donations from the public and actively source donated stock from the local community, always promoting Giftaid.
Ø Oversee the sorting of stock and preparation.
Ø Identify high value items for best resale price.
Ø To manage the storage of stock and ensure that it is prepared for sale in a safe environment.
Ø To oversee the recycling of stock where appropriate and manage the recycling collection for all shops recycling.
Ø Manage the shop in the day to day operation, ensuring the highest standards of shop appearance are met, while ensuring that new stock is put on display frequently and stock is rotated to other shops within the charity when required.
Ø Display merchandise in an attractive manner.
Ø To ensure that the premises are welcoming, kept clean and tidy.
Ø Ensuring the highest standards of customer service are met at all times
Ø Deal sympathetically with and provide information to members of the pubic, where necessary directing those in need of further sources of help.
Ø Assist the Head of Retail in ensuring the shop competes legally and effectively in the local market while continuing to serve the local community.
Ø Assist with regular social media content to advertise shop and products.
Ø Assist with the recruitment and induction of volunteers.
Ø To supervise, train colleagues and volunteers and maintain adequate staffing/volunteer levels to open the shop as advertised.
Ø Monitor the performance of volunteers, drawing up a weekly volunteer rota to ensure the continuous operation of the shop.
Ø Provide cover for staff as necessary and as directed by the Head of Retail
Ø Assist in managing the upkeep and security of the premises and in emergency situations liaise with the Head of Infrastructure or Head of Retail for any emergency repairs
Ø Assist managing all Health & Safety issues in the shop in accordance with St George’s Crypt policies and procedures.
Ø Assist in managing the movement, security and accounting of cash in accordance with the St George’s Crypt policies and procedures. Ensuring that takings are kept secure and banked on a regular basis.
Ø Assist in updating the Head of Retail’s office on all aspects of shop operations, including, but not restricted to, property, security, health & safety, in accordance with St George’s Crypt policies and procedures.
Ø Update the Head of Retail on all aspects of shop operations that occur while the Head of Retail is absent, including, but not restricted to, staff, property, security and health & safety.
Ø Ensure all administrative tasks required by St George’s Crypt or delegated by the Head of Retail are completed correctly and on time.
The tasks and responsibilities listed above are not exhaustive and may be amended according to the needs of the Charity. Employees are expected to work flexibly in responding to external and internal initiatives to support the needs of the Charity.
Person Specification:
Essential Charity Wide:
· DBS Cleared
· Safeguarding training
· Flexible attitude towards working arrangements
· Professional attitude and approach
Essential Job Role Specific:
· Ability to list and carry heavy items
· Ability to work on own initiative
· Ability to efficiently and effectively work with others
· Excellent communication skills – both face to face, online and over the phone
· Has a polite and friendly attitude and be approachable
· Enjoy working with people
· Customer focused – ability to understand the needs of the customer
· Flexible towards working arrangements
· Numerate and literate
Desirable:
· Ability to use Microsoft Office programs
· Experience of using a EPOS system
· Experience of working in a retail environment
· Experience of working within a charity environment
· Experience of working with volunteers
Pay: £21,621.60 per year
Benefits:
- Company events
- Cycle to work scheme
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Roundhay LS8 1AP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What part of this role or working for St George's Crypt appeals to you the most?
- Please briefly outline how your skills and previous experience make you a strong candidate for the shop supervisor position.
Work authorisation:
- United Kingdom (required)
Work Location: In person
