Overview
We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The purpose of this role is to ensure that all guests receive a high standard greeting and that all guest queries are dealt with quickly and efficiently.
Duties
- To be professional, knowledgeable and assertive with guests with a warm welcome experience
- Check guests in and out
- Ensure that guest billing is dealt with effectively
- To ensure that all reception procedures are followed to ensure consistency and guest satisfaction.
- To work closely with the team to ensure that reception is always ready to greet guests and that guest’s needs are anticipated and action is taken.
- To have a good working knowledge of the day to day business to be able to direct guests .
- To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.
- To have a thorough knowledge of services and facilities available
- To ensure that the Departments Standards of Procedures are complete, up to date and read understood and used by all department staff.
- To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing.
- To also be accountable for security in the department.
- Undertake any adhoc duties
Qualifications
- Previous experience in hospitality or hotel reception is preferred but not essential.
- Strong communication skills with an emphasis on customer service excellence.
- Ability to work well in a fast-paced environment.
- Proficient in using computer systems for reservations and guest management.
- A keen attention to detail and organisational skills are highly desirable for managing tasks effectively.
Join us as we strive to provide outstanding hospitality experiences for our guests!
Pay: £26,436.80 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Hemel Hempstead HP3 0AA: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Hemel Hempstead HP3 0AA (preferred)
Work Location: In person
