To provide administration, booking outpatient appointments for the Nuclear Medicine department within the Imaging Directorate
The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
- Efficient and effective management of specific departmental and patient administration systems
- Book appointments following departmental workplans and guidelines
- Ensuring strict adherence and compliance to all Trust policies and procedures
- Assist in answering patient queries relating to their appointment
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Entering patients details on both CRIS and EPIC systems.
Sorting referral cards and letters from GP’s, consultants and other medical staff.
Booking and rearranging outpatient appointments following departmental workplans and guides.
Booking urgent inpatient scans, liaising with the ward and portering team.
Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.
Liaise with all levels of medical and technical staff to ensure the effective and efficient running of lists.
Advise patients and medical staff on special procedures and preparations required to ensure a successful examination.
Dispatching appointment letters ensuring all relevant information and leaflets are included.
Provide statistical information as required, compiling, and producing waiting list figures at the end of each week: distributing to managers and clerical team.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies.
For further information please see attached job description
