About the role
The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills
The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.
About the recruitment process
The recruitment process for this role will be comprised of a one stage interview process, which will be in person with members of our Terminal Operations team. This will be a competency based interview, with questions relevant to our values and the role.
Please note, depending on the volume of applications, the recruitment process for this role may change. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here.
What you’ll be doing
- Trolley collection – on-foot collection and return of trolleys including landside/airside process
- Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding – assisting customers with wayfinding and navigating the airport campus
- Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer interaction - assisting customers with general enquiries
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team
