The Company
Beal Homes is a proud family-owned business and has established itself as the leading private housebuilder across Yorkshire and Lincolnshire. Renowned for exceptional build quality and outstanding customer service, the company offers a wide range of high-quality, bespoke homes designed to meet the needs of modern homeowners.
Joining Beal Homes as an apprentice offers the opportunity to build a career with an award-winning, family-owned business that values its employees and supports their professional development. Apprentices benefit from hands-on experience, ongoing training, and the chance to learn from experienced colleagues in a collaborative and supportive working environment.
JOB SUMMARY
We require an Customer Care Administrator Apprentice to help with the smooth running of the Customer Care department. The successful candidate must have good Microsoft package skills, be pro-active and respond positively to requests. The successful candidate will be required to attend college to study NVQ Customer Service on a day release. There is a good chance of progression for the right candidate.
JOB DESCRIPTION
- Acting as the first point of contact for customers via telephone, email and online enquiries
- Responding to customer queries in a professional, helpful and timely manner
- Logging and managing customer care cases using the company’s internal systems
- Liaising with internal departments, contractors and site teams to help resolve customer issues efficiently
- Scheduling customer appointments and coordinating remedial or maintenance works where required
- Providing general administrative support to the Customer Service team
- Maintaining accurate records and ensuring customer information is kept up to date
- Supporting the team with additional administrative duties as required
PERSON SPECIFICATION
- Excellent communication and interpersonal skills
- A professional, friendly and confident telephone manner
- Strong organisational and time-management skills
- The ability to work effectively as part of a team
- Good IT skills, including experience using Microsoft Office applications
- A positive attitude, willingness to learn and a commitment to delivering excellent customer service
HOURS
- 35 hours per week
- Monday to Friday
Job Type: Apprenticeship
Pay: £8.00 per hour
Benefits:
Work Location: In person
