Position - Retail Assistant
Location: Belfast City Centre (On Site)
Contract: Zero Hours Contract
Start Date: Immediate Summer Start
Salary: £12.71 per hour
Reports to: Director
Closing date/time: 10.00 am on Wednesday 15th July 2026
About Yo K-Beauty
Yo K-Beauty is an independent retailer specialising in authentic Korean skincare and beauty products.
Our mission is simple: to make Korean beauty easier.
Alongside our growing e-commerce business, we're opening an exciting temporary pop-up in Belfast city centre, giving customers the opportunity to discover Korean skincare in person, receive personalised advice and experience our carefully curated product range.
We're looking for people who enjoy working with customers, have a genuine interest in skincare and want to be part of a growing independent business where no two days are the same.
Yo K-Beauty is an equal opportunities employer and we welcome applications from all suitably qualified persons.
Job Purpose
The Retail Assistant will play a key role in delivering an outstanding customer experience and supporting the successful day-to-day operation of the Yo K-Beauty pop-up.
Through excellent product knowledge and personalised customer recommendations, the Retail Assistant will help customers discover products they love, build confidence in Korean skincare and contribute to the continued growth of Yo K-Beauty's retail and e-commerce business.
How to Apply
Applications must be submitted using the online application form, which is available via the Yo K-Beauty Careers page.
The closing date and time for receipt of applications is 10.00 am on Wednesday 15 July 2026. Applications received after the published closing date and time will not be considered.
Selection will be based on the information provided within the application form and assessed against the published Job Description and Person Specification. Curriculum vitae (CVs) will not be accepted. If a high volume of applications is received, Yo K-Beauty reserves the right to shortlist candidates against the desirable criteria set out in the Person Specification.
Following the closing date, applications will be shortlisted and candidates selected for interview will be contacted directly. The selection process may include an interview and/or a practical assessment relevant to the role.
Yo K-Beauty is committed to providing equality of opportunity in employment and welcomes applications from all suitably qualified individuals. Selection decisions will be made on merit and against the requirements of the role. If you require this application form or any part of the recruitment process in an alternative format, or require reasonable adjustments to enable you to participate in the recruitment process, please contact [email protected] before the closing date.
Job Description & Person Specification
Key Responsibilities
Sales & Customer Experience
· Deliver an outstanding customer experience that encourages customers to return.
· Proactively engage with customers, identify their skincare needs and confidently recommend suitable products.
· Build customer confidence through product knowledge and personalised skincare advice.
· Maximise sales opportunities through excellent product recommendations and complementary product suggestions where appropriate.
· Process customer transactions accurately and efficiently.
· Handle cash and card payment accurately, following company cash handling and till reconciliation procedures.
· Contribute towards achieving retail sales targets and business objectives.
· Respond to customer enquiries, both in person and through written and verbal communication channels, in a professional, timely and helpful manner.
Retail Operations
· Maintain high standards of visual merchandising and presentation throughout the store.
· Replenish stock and ensure products are attractively displayed.
· Receive, unpack and organise deliveries.
· Assist with stock counts and inventory management.
· Help maintain a clean, organised and welcoming retail environment.
· Support the opening and closing of the store where required.
· Report stock discrepancies, damaged products or health and safety concerns promptly to the Director.
E-commerce Support
· Assist with preparing, packing and posting online customer orders.
· Help maintain accurate stock levels across both retail and online sales.
· Support promotional activity across the retail and e-commerce business.
General Responsibilities
· Act as an ambassador for the Yo K-Beauty brand, delivering a consistently professional, knowledgeable and welcoming customer experience.
· Assist in supporting the day-to-day operation of resident guest brands and concession partners, helping to create a welcoming, collaborative and well-presented retail environment.
· Adhere to all company policies and procedures, including those in relation to own and others’ health, safety and wellbeing.
· Comply with General Data Protection Regulations |(GDPR) in relation to company and personal data.
· To perform any other duties as may reasonably be required from time-to-time.
· Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request.
· We reserve the right to introduce changes in line with technological developments which may impact upon your duties or methods of working.
Person Specification
Criteria
Essential
Desirable
Qualifications / Attainments
GCSE (or equivalent) in English Language and Mathematics at Grade C/Grade 4 or above.
Relevant Knowledge & Experience
A genuine interest in skincare and beauty.
Previous experience working in a customer-facing retail environment.
Experience providing excellent customer service.
Experience handling cash and card payments and operating a till or point of sale system.
Knowledge of Korean skincare and beauty products.
Experience within the beauty, skincare or cosmetics sector.
Experience using Shopify POS or similar retail systems.
Experience working within a small independent business or start-up environment.
Experience of visual merchandising or retail displays.
Skills & Competencies
Excellent communication and interpersonal skills.
Excellent command of written and spoken English.
Ability to build rapport with customers and confidently recommend products.
Ability to contribute towards achieving retail sales targets.
Excellent attention to detail.
Well organised with the ability to manage a varied workload.
Able to work effectively both independently and as part of a small team.
Positive, proactive and flexible approach to work.
Ability to thrive in a fast-moving start-up environment where priorities may change.
Commitment to delivering exceptional customer service.
A good standard of written and spoken English, with the ability to communicate confidently and professionally with customers in person, by telephone and in writing.
Good numeracy skills with the ability to handle cash accurately and reconcile customer transactions.
Good numeracy skills with the ability to handle cash accurately and reconcile customer transactions.
Competent IT skills, with the ability to learn and use a range of digital systems and software.
Knowledge of current skincare or beauty trends. Experience creating simple content for social media.
Circumstances
Available to work on a zero-hours basis, including weekdays, weekends and occasional evenings.
Availability to commence employment immediately and to work on a zero-hours basis, with reasonable flexibility, throughout the summer pop-up period (July–September 2026).
Applicants should expect to be available for regular shifts throughout the summer pop-up period (July–September 2026).
Eligible to live and work in the United Kingdom. Appointment is subject to satisfactory Right to Work checks.
Pay: £12.71 per hour
Benefits:
Work Location: In person
