Customer Service Administrator
Berry Recruitment are hiring for a committed and experienced Customer Service Administrator to work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.
The rewards
£28,000 per annum plus discretionary monthly commission (approximately £3,000 per annum). 25 days holiday. Hybrid working with a supportive team in a company with a fantastic reputation for its friendly culture.
Hours
08:30–17:00. Hybrid working arrangement.
The role of a Customer Service Administrator
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Acting as first point of contact for customer enquiries via phone and email, delivering professional and timely support
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Processing orders received through email, telephone and online platforms including Amazon
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Using CRM systems to log, assess and resolve customer issues and complaints in line with company procedures
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Liaising closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery
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Issuing and managing credit note requests in accordance with approval processes
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Maintaining accurate documentation and ensuring compliance with company and regulatory requirements
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Supporting team targets and contributing to continuous improvement within the customer service function
The ideal Customer Service Administrator candidate
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Previous knowledge and experience in a similar customer service administration role
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Experience using Microsoft Dynamics ERP or similar (Sage, SAP etc.) desirable
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Able to work independently and as part of a team-oriented environment
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Accurate and timely data entry with strong attention to detail
Additional context
This is more than just a job — it's a chance to join a well-established company with a fantastic reputation and friendly culture in Abingdon, Oxfordshire. Apply now through Berry Recruitment.
