Dolphin SA1 is located in the heart of Swansea city centre, offering comfortable accommodation for both business and leisure guests. With modern en-suite bedrooms, a welcoming café bar, and an unbeatable location within walking distance of shops, restaurants, nightlife and the waterfront, the hotel is committed to delivering friendly service and a great guest experience. We pride ourselves on creating a warm, professional environment for both our guests and our team
Job Overview
We’re looking for a friendly, organised Front Office Team Member to join our reception team. You’ll be the first point of contact for meeting and greeting guests and staff, helping to keep our front desk running smoothly. This role is up to 24 hours as per the weekly rota.
Main Duties
- Check guests in and out on the hotel front office system
- Welcome visitors and assist with enquiries
- Take room reservations over the phone and online
- Liaise with housekeeping to check rooms inventory
- Take cash and electronic (PDQ) payments and daily cash reconciliation
- Assist in other areas as and when required
About You
- Previous reception or customer service experience preferred
- Good communication and organisation skills
- Confident using a computer and handling admin tasks
- Reliable, professional, and can do attitude
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Experience:
- Hotel: 3 years (required)
- PMS : 1 year (required)
Language:
Work Location: In person
