Guest Excellence Host - Front of House
Location: Alton Towers Resort
We are looking for passionate Guest Excellence Hosts to join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.
Key Responsibilities
- Deliver Exceptional Service: Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
- Enhance the Guest Experience: Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.
- Handle Guest Feedback: Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.
- Assist in Guest Resolution: Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.
Due to the nature of this role we are only able to accept applications from candidates 18 and over.
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
Merlin - It's where we play
Merlin Entertainments
Merlin Entertainments
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