Dental Receptionist
(Dental Nursing Qualification or Experience Desirable but Not Essential)
Clareville Dental Surgery
1 Southampton Street, Farnborough, Hampshire GU14 6AU
Hours: Full-time, 4–5 days per week (to be agreed)
Occasional Saturdays: Approximately one Saturday per month
Join Our Friendly, Community-Focused Team
At Clareville Dental Surgery, we believe exceptional dentistry starts with an exceptional patient experience. We're passionate about creating healthy smiles, building lasting relationships and making a genuine difference to the lives of the people we care for.
As a long-established mixed NHS and Private practice in the heart of Farnborough, we pride ourselves on delivering high-quality clinical care in a warm, welcoming and supportive environment. From the very first phone call to the completion of treatment, we believe every patient should feel valued, listened to and cared for, and every member of our team plays an important role in making that happen.
Our commitment extends far beyond the practice walls. We actively engage with and support our local community through education, outreach initiatives and partnerships because we believe great dentistry is about creating healthier, happier communities, not just healthier smiles.
As Clareville continues to grow and evolve, we're looking for an enthusiastic, organised and customer-focused Dental Receptionist to join our team. Previous experience within a dental practice is essential, and if you're also a GDC-registered Dental Nurse, that's a real advantage, although not essential.
More than anything, we're looking for someone with a positive attitude, exceptional customer service skills and a genuine passion for delivering an outstanding patient journey. We want someone who enjoys building relationships, thrives in a busy environment, embraces new ideas and works collaboratively to continually improve the experience we provide for our patients.
This is an exciting time to join us as we transition from Software of Excellence (SOE) to Dentally and continue to invest in the future of our practice. You'll have the opportunity to contribute your ideas, help shape our patient experience, support our growing community initiatives and play an important role in the continued success of Clareville Dental Surgery.
About You
You'll be someone who:
- Has previous experience working within a dental practice (essential)
- Is passionate about delivering exceptional customer service
- Naturally builds rapport and puts patients at ease
- Takes pride in creating a positive patient journey from first contact through to treatment completion
- Is organised, efficient and able to prioritise a busy workload
- Is confident using practice management software (SOE experience advantageous and Dentally experience welcomed)
- Has excellent communication and interpersonal skills
- Is proactive, forward-thinking and enjoys finding solutions
- Works collaboratively and supports colleagues across the whole practice
- Is reliable, professional and takes pride in maintaining high standards
If you are a qualified Dental Nurse, we would be delighted to utilise your clinical skills to support the practice when required.
The Role
As one of the first people our patients meet, you'll play a vital role in ensuring every interaction reflects the high standards and caring approach that Clareville Dental is known for.
Patient Care & Reception
- Deliver a warm, friendly and professional welcome to every patient
- Create an outstanding patient experience throughout every stage of their journey
- Answer telephone, email and face-to-face enquiries confidently and professionally
- Manage appointment bookings efficiently to maximise diary utilisation
- Support patients with treatment enquiries and appointment coordination
- Manage recalls and follow-up appointments
- Process payments and maintain accurate patient records
- Build positive relationships with patients and colleagues
- Work closely with clinicians to ensure smooth daily operations
Administration
- Maintain accurate patient records
- Support practice administration and compliance processes
- Assist with reports and day-to-day administration
- Help improve practice systems and efficiencies
- Ensure reception areas remain organised and welcoming
Clinical Support (if GDC Registered)
- Provide chairside support for clinicians when required
- Prepare surgeries for patient appointments
- Maintain excellent infection prevention and control standards
- Support the clinical team in delivering exceptional patient care
Essential Skills & Experience
- Previous dental practice experience (essential)
- Outstanding customer service skills
- Excellent communication skills
- Strong organisational and time management abilities
- Good IT and computer literacy
- Positive attitude with a willingness to learn
- Ability to work calmly in a busy environment
- Excellent attention to detail
- Reliable, flexible and professional
- Right to work in the UK
Desirable
- GDC Registered Dental Nurse
- Experience using Software of Excellence (SOE)
- Experience with Dentally (or willingness to learn)
- Knowledge of NHS and Private dental workflows
What We Offer
We believe our team are our greatest asset and are committed to creating a positive, supportive working environment.
Our benefits include:
- Competitive salary, dependent on experience
- Company pension
- Annual GDC registration fees reimbursed (where applicable)
- Free CPD and ongoing professional development
- Employee Assistance Programme (EAP) providing confidential 24/7 support for your wellbeing, including emotional, financial and practical advice
- Staff discounts on dental treatments
- Free residential parking
- Friendly and supportive team culture
- Opportunities for career progression and development
- Regular team events
- A modern, forward-thinking practice committed to continuous improvement
Why Join Clareville Dental?
At Clareville Dental, we genuinely care about our patients and our team. We believe that creating an exceptional workplace allows us to deliver an exceptional patient experience.
We're looking for someone who enjoys making a real difference, thrives as part of a supportive team and takes pride in delivering the highest standards of customer care.
If you're enthusiastic, organised, forward-thinking and passionate about providing outstanding service, we'd love to hear from you.
Apply Today
Please send us your CV together with a short covering letter explaining why you would be a great addition to the Clareville Dental team.
We look forward to welcoming someone who shares our values and wants to help us continue delivering exceptional care to our local community.
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
Application question(s):
- What makes you a great fit for the Clareville Dental team? We'd love to hear how your experience, personality and approach to customer service would contribute to creating an exceptional patient experience.
Experience:
- Dental : 1 year (required)
Work Location: In person
