Contract: Government
Location: London, SW1A 2EG
Hours of work: 40
Working Pattern: Monday to Friday, 08:00 - 16:30
Contract Type: Permanent
Hourly Rate: £15.00
We are looking for an experienced and motivated Front of House Supervisor to lead the day-to-day operation of our front of house catering service.
This is a key role within the catering team, ensuring the highest standards of customer service, food presentation, and operational efficiency are consistently delivered.
Working closely with the Catering Manager, you will supervise Front of House staff and agency workers, ensuring a professional, customer-focused service is provided in line with company standards and client expectations.
You will also support the delivery of catering services and events, drive operational improvements, and contribute to the ongoing development of the team.
The Role
- Supervise the day-to-day operation of the Front of House catering service.
- Lead, motivate, and support Front of House staff and agency team members, ensuring high standards of service are maintained.
- Prepare and present food service areas to the required standards.
- Assist with ordering, stock control, stock takes, and menu planning.
- Monitor food quality, presentation, and service standards.
- Ensure compliance with Health & Safety, Food Safety, and COSHH regulations at all times.
- Monitor food waste using contract management tools and support initiatives to reduce waste.
- Monitor customer feedback, resolve issues promptly, and escalate concerns to the Catering Manager where appropriate.
- Build and maintain positive working relationships with clients, customers, and colleagues.
- Support the induction, training, development, and performance of Front of House staff in line with company policies.
About You
- Proven experience within the food service, catering, or hospitality industry.
- Ability to motivate and develop a team while leading by example.
- Strong understanding of Health & Safety, Food Safety, and COSHH requirements.
- Excellent customer service, communication, and organisational skills.
- Proactive approach to maintaining and continually improving service standards.
- Good planning, stock management, and problem-solving skills.
- Positive, flexible, and professional attitude with a commitment to delivering an outstanding customer experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
