Learner Attendance & Engagement Coordinator
Location: Croydon, London – office-based
Salary: £26,000 per annum
Hours: 35 hours per week, Monday to Friday
Contract: Permanent, full-time
Start date: As soon as possible
Support. Organise. Make a Difference.
London Learning Consortium and DV8 are seeking an experienced, confident and highly organised Centre Administrator to support the effective day-to-day operation of our busy post-16 education provision in Croydon.
As a Grade 2 education and training provider delivering across London and the Southeast, we specialise in personalised, industry-led learning for young people, particularly those who benefit from creative, practical and inclusive education.
This is a varied and rewarding office-based role supporting learners, staff, parents, carers and visitors. Working closely with the Centre Manager and Vice Principal, you will act as a central point of contact and help ensure that attendance, learner records, centre administration and communication are managed accurately and professionally.
We are looking for an enthusiastic, organised, and proactive professional with a minimum of two years' experience working in an educational setting. The successful candidate will understand the importance of learner attendance and engagement and be committed to supporting positive learner outcomes
What You’ll Be Doing Attendance and Learner Engagement
- Promote high expectations of learner attendance and punctuality.
- Monitor daily attendance and identify absences requiring intervention.
- Contact learners and parents or carers regarding non-attendance.
- Follow up non-attenders and help address barriers affecting attendance.
- Support attendance action plans involving tutors, learners and parents or carers.
- Maintain accurate records of attendance communications and interventions on Arbor.
- Share relevant information promptly with teaching and learner-support teams.
- Contribute ideas and activities that encourage improved attendance and engagement.
Centre Administration
- Provide efficient administrative support to the Centre Manager, Vice Principal and wider delivery team.
- Act as a professional and welcoming first point of contact for learners, staff, parents, carers, visitors and external partners.
- Maintain accurate learner information and supporting documentation.
- Assist with administrative processes relating to enrolment, learner support and programme delivery.
- Help develop and maintain effective administrative systems and procedures.
- Support preparations for internal compliance reviews, audits, inspections and visits from external bodies.
- Handle personal and sensitive information in accordance with confidentiality and data-protection requirements.
Learner Records and Systems
- Support the accurate administration of learner records using Arbor, PICS and other organisational systems.
- Record communications, interventions and relevant learner information accurately and promptly.
- Support the administration and distribution of free meals and student bursary allocations.
- Liaise with learners, parents, carers, teaching teams and relevant external stakeholders.
- Provide administrative support relating to partners working with LLC where required.
Exams and Centre Support
- Assist the Exams Officer with the administration and delivery of examinations.
- Help ensure examinations are conducted in accordance with JCQ and awarding-body requirements.
- Support enrolment activity, open days, parent events, careers events, learner events and employer-engagement activities.
- Assist the Centre Manager with the safe and effective day-to-day operation of the premises.
- Undertake other reasonable administrative duties consistent with the role and the needs of the organisation.
What We’re Looking For
You should have:
- Qualifications to at least Level 3 or equivalent.
- English and maths qualifications.
- Strong administrative, organisational and IT skills.
- Excellent written and verbal communication skills.
- Experience maintaining accurate records and handling confidential information.
- Confidence communicating with young people, parents, carers, staff and external professionals.
- The ability to organise competing priorities and complete work accurately within deadlines.
- A practical and proactive approach to problem-solving.
- The ability to work independently while contributing positively to a wider team.
- A calm, professional and empathetic approach to challenging or sensitive situations.
- The willingness to undertake relevant training and continuing professional development.
- The ability to work full-time, Monday to Friday, from our Croydon centre.
Experience of working with young people is strongly preferred.
The following would be advantageous:
- Experience within post-16 education, further education or a comparable learner-facing environment.
- Experience using Arbor, PICS or another learner-management system.
- Experience of attendance monitoring and intervention.
- Knowledge of support agencies and services available to young people in London.
- First Aid or safeguarding training.
- Experience supporting examination administration or working to JCQ requirements.
Personal Qualities
We are looking for someone who is:
- Approachable, empathetic and responsive to the needs of young people.
- Friendly, professional and dependable.
- Resilient and able to remain calm under pressure.
- Flexible and adaptable when priorities change.
- Motivated, hard-working and willing to take initiative.
- An effective communicator and attentive listener.
- Committed to supporting learners and contributing to an inclusive environment.
Why Join Us?
This is an opportunity to become an integral part of a busy education centre and contribute directly to the experience, engagement and success of our learners.
You will join a supportive organisation committed to inclusive education, learner achievement and creating meaningful opportunities for young people.
How to Apply
Please submit your CV and a covering statement explaining:
- why you are interested in the position;
- how your experience meets the requirements of the role; and
- your availability to start.
Shortlisted candidates will be required to complete the LLC application form before interview.
Equal Opportunities
London Learning Consortium and DV8 are committed to creating an inclusive working and learning environment where everyone can thrive. We welcome applications from candidates from all backgrounds and communities.
Safeguarding
London Learning Consortium and DV8 are committed to safeguarding and promoting the welfare of children, young people and adults at risk.
All appointments are subject to safer-recruitment checks, including satisfactory references, confirmation of the right to work in the UK, Enhanced DBS clearance and online screening.
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
Application question(s):
- Are you able to work 35 hours per week, Monday to Friday, from our Croydon centre?
- How many years of administration experience do you have?
- Please briefly describe your experience of working directly with young people, learners or service users who may require additional support.
- Please provide an example of when you managed a difficult or sensitive conversation with a learner, parent, customer or service user. What did you do, and what was the outcome?
- Which record-management, education or CRM systems have you used? Please include any experience with Arbor, PICS or similar systems.
- Please describe how you maintain accuracy when managing competing administrative priorities, confidential information and tight deadlines.
- Do you hold qualifications in English and maths and a qualification at Level 3 or above?
Work Location: In person
