Working Hours:
- Monday to Thursday: 8:00am - 5:00pm
- Friday: 8:00am - 2:30pm
About the Role
We are looking for an organised and detail-oriented Customer Service Administrator to join our busy team. This is a varied role involving customer service, order processing, payment handling, and logistics coordination. The successful candidate will play a key role in ensuring customers always receive a professional and efficient service.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Arranging collections and coordinating with customers and transport providers
- Taking and processing customer payments
- Handling inbound telephone calls and customer enquiries
- Maintaining accurate customer records and updating internal systems
- Resolving customer queries in a professional and timely manner
- Providing general administrative support to the team
- Managing shared email inboxes, ensuring customer enquiries, orders, and requests are responded to promptly and allocated appropriately
Essential Skills & Experience
- Previous experience in a customer service and administration role
- Experience using Sage 200 is essential
- Confident processing orders and managing customer accounts within Sage 200
- Excellent attention to detail and a high level of accuracy
- Strong telephone and communication skills
- Good IT skills, including Microsoft Office applications
- Excellent organisational and time management skills
- Ability to work effectively both independently and as part of a team
What We Offer
- 20 days annual holiday plus bank holidays
- Early finish every Friday at 2:30pm
- Friendly and supportive working environment
- Full-time, permanent position
Job Types: Permanent, Full-time
Pay: £12.77 per hour
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
