Job Summary
We are seeking a compassionate, organised, and proactive Care Coordinator to join our team. The successful candidate will play a key role in ensuring the effective delivery of high-quality care services by coordinating care staff schedules, supporting recruitment activities, maintaining accurate records, and acting as a central point of communication between service users, families, care staff, and healthcare professionals.
This is an excellent opportunity for an individual who is passionate about delivering outstanding care and thrives in a fast-paced environment where organisation and attention to detail are essential.
Key Responsibilities
Care Coordination & Scheduling
- Coordinate and manage staff rotas to ensure efficient and effective service delivery.
- Allocate care staff to service users according to care requirements, skills, and availability.
- Monitor staffing levels and respond promptly to changes in care needs, staff availability, and emergency situations.
- Ensure all care visits are covered and delivered in line with agreed care plans.
Recruitment & Onboarding
- Support recruitment activities, including advertising vacancies, screening applications, and arranging interviews.
- Assist with onboarding new employees and ensure all required documentation is completed.
- Maintain recruitment records and support compliance with safer recruitment practices.
Communication & Relationship Management
- Liaise regularly with service users, families, healthcare professionals, and care staff to ensure effective communication and continuity of care.
- Address queries, concerns, and service issues in a professional and timely manner.
- Build positive working relationships with all stakeholders.
Administration & Compliance
- Maintain accurate and up-to-date records, care schedules, and personnel files.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Support audits, inspections, and quality assurance activities.
- Prepare reports and management information as required.
Team Support
- Provide administrative support to the management team.
- Assist in monitoring staff performance, attendance, and training compliance.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
Person Specification
Essential Requirements
- Previous experience in a Care Coordinator, Scheduler, Care Administrator, or similar healthcare administration role.
- Strong organisational and time-management skills with the ability to prioritise competing demands.
- Excellent communication and interpersonal skills.
- Experience using rostering or scheduling systems.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to work effectively under pressure and manage multiple priorities.
- High level of accuracy and attention to detail.
Desirable Requirements
- Knowledge of the health and social care sector.
- Understanding of care regulations and compliance requirements.
- Experience working within domiciliary care, supported living, or healthcare services.
- NVQ/QCF Level 3 in Health and Social Care or equivalent qualification.
Key Competencies
- Compassion and empathy
- Problem-solving skills
- Organisation and planning
- Teamwork and collaboration
- Professionalism and confidentiality
- Adaptability and resilience
- Customer-focused approach
What We Offer
- Competitive salary.
- Ongoing training and professional development opportunities.
- Supportive and friendly working environment.
- Career progression opportunities.
- The opportunity to make a meaningful difference in people’s lives every day.
Pay: £12.75-£13.50 per hour
Work Location: In person
