We are recruiting for a Telephonist to join our Community Support Team. The post holder will be responsible for the day-to-day administrative duties and running the community specialist clinics at various sites across Harrow.
Based at our office in Rickmansworth, you will take responsibility for effective managing patient’s bookings, the triage process and using the E-referral service. This is a busy role, with lots of time spent on the phone liaising with patients and booking their appointments. You will need to have a proactive approach and be happy to pitch in and support other services as well as your own, depending on the business requirements.
- Responsible for the day-to-day administrative duties of Harrow Health clinics (I.E ENT, Dermatol0o. Ophthalmology, Paediatrics.
- Managing patient’s bookings, triage process and using e-referral service and provide secretarial support.
- Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
- Work access various Harrow Health Head Office, and Community Clinics.
- Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
- Assist in the collection of activity and audit data to support monthly reporting and invoicing.
- Ensure services meet their KPIs
- Attend various Harrow Health service locations such as the Pinn Medical Centre and other clinics.
- The role will involve call handling and back-office support functions
- To undertake other administrative tasks as required for other clinical services which may commence/ be developed.
· General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required
· Liaise with patients, clinicians and other service providers such as GP practices, GPwER’s, consultants and other private organisations working with Harrow Health, as required, and providing excellent customer services
· Using E-Referral System and EMIS Web
· Support and provide feedback to other coordinators/Assistant Service Manager.
Pay: £12.71 per hour
Work Location: In person
