At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent - Full time
Benefits: 26 days holidays plus bank holidays
Main Responsibilities to Include:
-
Set up and manage job records within the ERP system (Monarch)
-
Maintain accurate and up-to-date job and customer information throughout the job lifecycle
-
Ensure all administrative tasks are completed in line with agreed service levels
-
Create and maintain new stock codes and related data within Monarch
-
Monitor and update system information to support production and fulfilment processes
-
Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
-
Update documentation as customer requirements or operational processes change
-
Act as a key point of contact for customers, providing job updates and responding to enquiries
-
Support a positive customer experience through clear, professional communication
-
Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
-
Assist with issue resolution and support continuous improvement across processes
-
Maintain SLA tracking and operational reporting using Excel
-
Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
-
Microsoft Excel: Confident with formulas, formatting and data management
-
Microsoft Outlook: Effective email and diary management
-
Adobe Acrobat: Updating and managing PDF documents with data fields
-
Previous experience in an administrative, account support or customer services role
-
High level of attention to detail and accuracy
-
Strong organisational skills with the ability to manage multiple tasks
-
Confident IT user with the ability to learn new systems and processes quickly
-
Clear, professional communication skills
-
Experience using ERP systems (Monarch experience advantageous but not essential)
-
Exposure to a manufacturing, production or print environment
-
Experience working within service level or deadline-driven environments
-
Proactive and positive with a strong sense of ownership
-
Comfortable working with detailed, process-driven tasks
-
Reliable team player who collaborates effectively with others
-
Committed to delivering high-quality work and continuous improvement
