The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Based at: Holmescarr Centre Rossington, however you will be required to work from any Council building.
Salary details: Grade 6, £26,403 - £27,255 pro rata (Pay award pending)
Contract Type: Permanent
Job Details:
Posts 1, 2 & 3: 26.25 hours working 4 on 4 off pattern of work - Afters 2pm to 10pm
Post 4: 13.13 hours working 2 on 6 off pattern of work – Day shift 6am to 2pm
Closing date: 02 August 2026
Enhanced Level DBS Disclosure is required for appointment to these posts
Please note: Previous applicants need not apply
The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of HEART Responder.
An opportunity has arisen to join the HEART team as a Response Officer covering full-time, 26.25 hour per week, permanent, on a rota basis working a 4 on 4 off basis covering weekends and all bank holidays as per set rota patterns.
The post as a Response Officer is certainly varied in nature of where and what you will attend; the call centre will provide details on what and when you need to attend. We provide a service borough wide, and you will be expected to drive and attend calls alone unless there is an identified risk where two or more people should attend, therefore a full UK Driving Licence is a requirement.
You will also attend people's homes and complete annual service & information updates, complete basic technical cases including exchanging pendants. Training, support and mentoring will be provided.
You will undertake a period of training and mentoring if you are a successful candidate.
Doncaster has just updated to a digital call handling platform and service manager and are in transition to new ways of working. We are approximately 99% complete on the exchange of lifeline units to digital sim based equipment.
In return for your contribution, we offer:
-
Competitive leave entitlement
- Generous local government pension scheme
- Wellbeing support and staff networks
- Development and training opportunities
- Staff discounts and benefits schemes
- More information on benefits can be found in the attached benefits booklet.
Please review the job summary and profile and demonstrate in your application how you meet the required criteria.
Shortlisting and interview date to be confirmed.
If you would like any further information, please contact Kevin Hazlehurst on 01302 737540 or Richard Keeley on 01302 737915 between the hours of 9am and 4.30pm.
These posts involve working with adults and therefore if successful you will be required to apply for a Disclosure and Barring Service check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check
We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.
The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email (
[email protected]) or visit the Advance website (www.advancedoncaster.co.uk) to discover the support available.
City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.
We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.
Confirmation of appointment will be subject to a medical assessment.
