This is an IT Support role based in the Forestry England National Office at Bristol and the surrounding area. Youll be the local face of IT for this region, working closely with staff on site and the national IT team to provide effective and professional IT Support services.
Youll resolve incidents, answer queries, maintain equipment, and act as the local subject matter expert. Youll also contribute to wider delivery projects, help maintain documentation, and build great working relationships with colleagues across the organisation.
You wont be doing this alone, youll be supported by a national IT team of skilled professionals including Systems and Infrastructure, Field Support and Security teams. You will have opportunities to get involved in exciting IT initiatives to deliver modern transformation projects at the local and national level. This is a varied and rewarding role for someone who enjoys collaborating with others, working independently, owning problems, and taking pride in their work.
The role will be primarily office-based in line with Civil Service blended working policies. This will typically include a minimum of one day per week in the Bristol office and around two days per week supporting sites and teams across the South West region, which may include (but is not limited to) Haldon Forest Park, Bucks Horn
Oak, Beechenhurst, Kings House, Westonbirt Arboretum and Cardinham Woods.
Travel across the region is an important part of the role and may occasionally require overnight stays where this is practical or beneficial. There may also be occasional travel to other locations across England to support wider Forestry England business needs. A smaller proportion of home working may be agreed in line with business requirements. You will also be required to participate in a team on-call rota covering weekends, public holidays and occasional out-of-hours support, for example to assist with incident resolution. An additional allowance is paid in line with Forestry England's current on-call arrangements.
