General Manager & Head Host
Inn The Sticks is looking for a Designate General Manager / Head Host to join the team.
Live in available at one of our sites - will require own transport.
The role is guest facing most days, so requires someone who is currently a FOH Manager or a premium pub Deputy General Manager or GM, who is happy on the floor engaging with diners and drinkers.
The successful candidate will be super friendly, able to interact with the wide range of guests that we welcome, and be very confident at leading busy services, small events and managing a small FOH team. As two of our sites have guest rooms, experience with rooms would be ideal yet not essential.
Our new GM will have a good overall knowledge of working in a busy food led pub or restaurant, and will be able to calmly resolve the various issues that arise along the way in a hospitality business. They will also have a great eye for detail. This role reports into our Head of Operations.
Inn The Sticks is a small collection of village pubs, offering seasonal menus, local drinks and Great British hospitality. Our Collection started 5 years ago with the Langley Tap and now includes 5 country pubs.
We believe having a happy and engaged team is key to providing our guests with a great experience. We’re passionate about creating a working environment that friendly, collaborative, and professional but fun.
As site GM, you’ll play a key role in ensuring that our front of house team, and pub overall, runs smoothly, efficiently and safely. The successful candidate will:
- Have a highly positive and friendly attitude.
- Have at least 2 year's experience of working in a busy premium food led pub, hotel, or similar business.
- Have a great eye for detail - essential.
- Enjoy being floor based not in the office.
- Be organised with a good knowledge of the key elements that make up a busy pub: reservation management, serving on a bar, table management, working in partnership with kitchen team to ensure we delight our guests, staff scheduling, people supervision.
- Have a can do approach - likes to keep busy and seeks out jobs for self and team to do.
- Be able to think on their feet, solving problems with a positive and calm outcome.
- Be able to build a great relationship with our kitchen team.
The role's responsibilities include:
- Manage all FOH team members - recruitment/training/scheduling (working with Head of Ops and other site managers for any shared resource).
- Full wet stock accountability.
- Cellar management.
- Deliver wages to budget.
- Manage guest communications - working with other site managers on any days the pub is closed.
- Organising events for up to 100 people, including weddings, parties etc.
- Build effective working relationship with kitchen.
- Leading from the front, especially on busy services.
- Host monthly events to engage villagers.
- Deliver all H&S, fire safety and compliance for site.
- Oversee staff accommodation.
The deal:
- Up to £47.5k package, dependent on experience and whether you live in at one of our sites (salary £38K to £45k DOE & site appointed, £2k to 5k tips & £2.5k bonus).
- Bupa private medical insurance.
- Pension.
- Discounted/free meals/soft drinks.
- Option to live in available - subject to references.
Job Type: Full-time
Pay: £40,000.00-£47,500.00 per year
Benefits:
- Employee discount
- On-site parking
Ability to commute/relocate:
- Chippenham, Wiltshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Enjoy being floor based 85% of week?
- Are you able to attend an interview in person at one of our sites?
- Do you require live in?
Experience:
- Supervising: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
