Role: Data Analyst
Location: Hybrid between Leeds LS1 and LS28
Salary: £30k - £35k plus 10% bonus
Job Purpose
The role will focus on the importing, exporting, updating, and maintaining accurate data within Lantern group’s CRM(s) and database(s). You will be responsible for all data, customer communications, and the outsourcing of accurate data to third parties. You will identify areas to increase efficiency and automation of processes. You’ll have the ability to manipulate our data using SQL with ease and be confident in presenting your recommendations for improvements, and the reasons why. We’ll look to you to identify areas for improvement, and you’ll use your results to report back to the core business.
Role Responsibilities
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Ensure the accuracy, integrity, security, and quality of all data, delivering outputs that meet business requirements and specifications.
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Develop, maintain, and optimise SQL queries, scripts, reports, and analytical solutions to support business objectives and evaluate project and campaign performance.
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Act as the SME for CRM platforms, managing system configuration, data imports/exports, portfolio onboarding, communication templates, and user support.
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Translate business requirements into effective system solutions, reporting specifications, and documented processes.
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Build and maintain strong relationships with internal stakeholders and third-party suppliers, providing expert guidance and promoting best practice.
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Identify operational challenges and opportunities for continuous improvement, supporting departmental and organisational change initiatives.
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Produce reports, presentations, and documentation while delivering excellent verbal and written communication and customer service.
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Take ownership of tasks through to completion, effectively managing workload, supporting colleagues, and contributing to a high-performing team environment.
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Ensure compliance with risk, regulatory, and company requirements while representing the organisation professionally at all times.
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Support wider business functions and undertake ad hoc duties as required to meet business needs.
What we’re looking for
We're seeking a detail-oriented and proactive individual with a passion for data, systems, and continuous improvement. The ideal candidate will have:
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Experience managing, importing, and exporting data while maintaining high levels of accuracy and data integrity.
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Proven experience working with customer data in a regulated environment.
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Strong technical skills, including Microsoft Office applications, particularly Excel, and Microsoft SQL Server Management Studio, with the ability to write and modify SQL queries.
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Experience using Adobe Acrobat and other business systems to support operational requirements.
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Excellent written and verbal communication skills, with the ability to build effective relationships across the business.
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Strong organisational skills, with the ability to prioritise workloads and manage multiple tasks effectively.
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A keen eye for detail and a commitment to delivering high-quality work.
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A proactive and analytical approach to problem-solving, with the ability to identify and implement improvements.
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The ability to work efficiently under pressure and adapt to changing business priorities.
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A strong understanding of quality standards, compliance requirements, and data governance practices.
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A commitment to working within company policies and relevant regulatory frameworks, including FCA, ICO, CSA, and ISO standards.
You'll Thrive in This Role if You
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Enjoy working with data and systems to drive business performance.
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Take ownership of your work and see tasks through to completion.
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Are naturally curious and continuously look for ways to improve processes and outcomes.
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Can balance technical expertise with excellent customer and stakeholder service.
Why Join Lantern
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Competitive salary with 15% bonus
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25 days holiday (increasing with service) plus BH
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Option to buy additional holiday
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Great socials
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Supportive team environment
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Opportunities for development
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Onsite parking (LS28)
At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.
Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.
