Job description
Dental on the Banks (Sandbanks, UK) is a modern and innovative dental practice providing bespoke treatments and a thoroughly luxurious journey for the patients of Bournemouth, Poole and surrounding areas.
We pride ourselves in providing an exceptional level of dental care with the help of our enthusiastic team.
We are looking for a friendly, patient-focused, experienced dental receptionist to join our growing team.
The ideal candidate will have previous sales experience and knowledge of how to provide an outstanding customer experience. Organisation and time-management skills are of absolute importance, and the ability to work in a fast-paced environment is preferred.
You will be the first point of contact, welcoming our patients to the clinic, and ensuring they feel comfortable and cared for throughout their visit.
What You’ll Be Doing
- The Luxury Experience: Delivering a friendly, warm and welcoming 5-star concierge service.
- Lead Conversion: Proactively managing inbound inquiries and turning "just asking" leads into confirmed clinical consultations.
- Revenue Optimisation: Mastering the diary to ensure maximum profitability and efficiency. You’ll identify gaps and fill them with high-value treatments.
- Relationship Management: Building instant trust over the phone and in person, overcoming patient objections, and "selling" the value of our bespoke treatments.
- Data Mastery: Utilising our CRM to track marketing data, follow up on pending treatment plans, and ensure no lead is left cold.
You'll Also Be Required To:
- Take payments and discuss treatment plans
- Track patient queries and patient marketing data
- Send appropriate regular emails as part of customer care experience
- Log patient data in relevant reports for the use of managers
- Upload patient data in the appropriate software
- Track laboratory work, deliveries, and referrals
- Uphold the company values throughout
Skills Required:
- 'Can-do' attitude
- Exceptional oral and written skills
- Ability to problem solve and find solutions
- Great organisational skills
- Driven and confident approach in engaging in conversation to build relationships and overcome objections
- Innovative, open minded thinking and a willingness to try new processes
- Ability to perform in a target driven environment
- Fully computer literate and competent using CRM software
Please see our website for more information about the practice.
- If your CV is considered, you will be invited to an interview
- Due to the high number of CV's, we are likely to receive, we will only be contacting successful candidates.
To apply, please call +4420 8163 3778 and leave a 1 minute voicemail introducing yourself and explaining why you would be a great fit for this position. Please be sure to leave your contact details so we can get in touch with you.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Company events
- Employee discount
- Free parking
Schedule:
- Monday to Friday and one Saturday (per month)
- Weekend availability
Experience:
- Dental receptionist: 1 year (preferred)
- Sales: 2 years (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Benefits:
- Company events
- Employee discount
- Free parking
Experience:
- Sales: 1 year (preferred)
- Dental receptionist: 1 year (preferred)
Work Location: In person
