About Us:
Tredz is one of the UK’s leading online cycling specialists, helping riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.
It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.
What is a ‘Bike Expert’?
Choosing the right bike, parts or clothing can feel confusing. The Tredz Bike Expert Team make it simple for customers.
This call centre-based role is all about helping riders choose bike related items with confidence. We give you the knowledge, tools and guides you need, so you can help riders enjoy cycling more.
It’s not about hard selling. It’s about listening, understanding what each rider needs, and offering clear, helpful advice and direction. You’ll help customers as they decide, making it feel personal to them.
You’ll be working as part of a team who enjoy different types of riding and share their knowledge every day, helping you build your own confidence in the role. An interest in cycling is a bonus, but not essential. What matters most is your willingness to learn and build your knowledge of bike styles, brands and products, so you can give great advice to every rider.
For those already passionate about cycling, it’s a great chance to share that enthusiasm with customers. If you’re ready to use your customer skills to help riders and make a real difference, we’d love to hear from you. Apply today!
Here’s what a day in the role will look like:
- A blend phone calls, live chat and email to support riders throughout the day.
- Help customers with product questions across bikes, accessories, clothing and parts on our website.
- Talk through payment options for bikes, including Cycle to Work schemes.
- Support riders in finding alternatives when items are out of stock.
- Share useful advice so riders can choose the right products and get set up with confidence.
- Keep up to date with new products, tech and trends through training.
What you’ll need to do well in this role:
Experience
- 1+ year of office or contact-centre based work (Essential)
- Experience in a sales or advisory role, helping customers understand products and make confident choices (advantageous)
- Experience in a regulated environment (e.g., financial services, insurance, banking, utilities) (advantageous)
Other extremely valuable experience
If you have experience in a cycling, sports or similar customer-facing environment, or a strong knowledge of bikes. This could come from working as a bike mechanic, in a bike shop, in cycling aftersales or at activity centres, or from taking part in cycling events and being part of the cycling community. If you’re passionate about bikes and enjoy helping people, we’ll consider your application even if you haven’t worked in a contact centre before.
Skills you’ll have:
- Excellent verbal and written communication
- Strong attention to detail and organisational skills
- Ability to manage and prioritise your workload
- Customer-first mindset with a solution-focused approach
- Ability to empathise, with keen active listening skills
Why Join Tredz?
- Great Team: Join a friendly, supportive team who enjoy what they do and help each other succeed.
- Skill Development: Grow your knowledge and confidence with ongoing training and development.
- Cycling perks: Get access to bikes, parts and accessories at trade prices (plus VAT), perfect if you enjoy cycling or want to get into it.
Benefits:
- Competitive Salary: £27,716.00 per annum (Grade T-E).
- 40 hours per week, with shifts between 9:00–17:30 and 10:30–19:00, plus Saturdays on a rota.
- 33 days holiday (increasing to 38 days with length of service)
- Hybrid Working (minimum 2 days per week in the office)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know, we’re here to support you every step of the way.
Work Location: Hybrid remote in Swansea SA7 9FH
Job Types: Permanent, Full-time
Pay: £27,716.00 per year
Work Location: Hybrid remote in Swansea SA7 9FH
