This role supports the Safeguarding Team by managing, recording, and coordinating all incoming safeguarding referrals to ensure timely, accurate, and compliant information sharing. You act as a key point of contact for internal staff and external agencies, handling sensitive and complex safeguarding concerns with professionalism, confidentiality, and sound judgement. The position involves monitoring referral inboxes, escalating risks promptly, maintaining high‑quality documentation, and ensuring all processes follow EMAS policies, safeguarding procedures, and information governance standards. You contribute to improving systems, support senior safeguarding staff with reviews and delegated tasks, and help maintain effective communication across the organisation. The role requires resilience, attention to detail, the ability to prioritise workload, and a commitment to continuous professional development. You are expected to uphold EMAS values, model appropriate behaviours, and ensure safeguarding referrals receive timely attention to protect children, adults at risk, and vulnerable individuals.
The role centres on managing safeguarding referrals, ensuring they are accurately recorded, prioritised, and shared with the correct external agencies within required timeframes. You escalate risks, concerns, and urgent issues to senior safeguarding staff, maintaining strict confidentiality, information governance, and high‑quality documentation. You manage safeguarding inboxes, handle complex and sensitive information, and use sound judgement when responding to internal and external enquiries. The job involves supporting the Safeguarding Team with administrative tasks, contributing to process improvements, attending meetings, and upholding EMAS policies, values, and safeguarding standards. You must identify patterns of risk, ensure FGM and other high‑risk cases are escalated, maintain professional development, follow health and safety procedures, and act as a positive role model when dealing with distressing safeguarding situations.
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
Uniform will be provided where this is a requirement of the role
Expert training and support from our dedicated in-house education team.
Membership of the NHS Pension Scheme.
Occupational Health support along with an Employee Assistance Programme
Supporting wellbeing networks
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Salary Sacrifice Schemes and cycle to work.
An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.
The Safeguarding Information Assistant will provide a comprehensive, accurate and responsive administrative support function within the East Midlands Ambulance Service NHS Trust Safeguarding Team. The post holder will be responsible for supporting the safe, timely and effective management of safeguarding referrals received from frontline operational staff, support staff and other internal sources.
The role is central to ensuring that safeguarding concerns relating to children, young people, adults at risk and other vulnerable individuals are recorded, processed, shared and escalated appropriately. The post holder will ensure that referrals are uploaded to the relevant patient record, including SystmOne where applicable, and shared with the correct external agencies in line with agreed safeguarding pathways, Trust policy, information-sharing agreements and relevant legislation.
The post holder will work closely with the Senior Safeguarding Team, Head of Safeguarding, Named Professionals, Safeguarding Specialist Practitioners, Safeguarding Coordinator and other members of the safeguarding function. They will also communicate with external partner agencies including Adult Social Care, Children’s Social Care, local authorities, general practitioners, domestic abuse services, Child Health services, drug and alcohol services, and other relevant statutory and voluntary sector organisations.
The post holder will be expected to manage sensitive, confidential and potentially distressing information on a daily basis, including safeguarding concerns relating to abuse, neglect, domestic abuse, child protection, adults at risk, Female Genital Mutilation, child deaths and other complex safeguarding matters. They must demonstrate professionalism, discretion, resilience and sound judgement when handling information and when deciding whether matters require escalation to senior safeguarding colleagues.
The role requires excellent attention to detail, strong organisational skills, the ability to prioritise competing demands and the ability to work accurately under pressure. The post holder will be expected to support the safeguarding referral and feedback process by ensuring documentation is completed to a high standard, records are maintained contemporaneously, and urgent or high-risk concerns are escalated promptly.
The Safeguarding Information Assistant will contribute to the continuous improvement of safeguarding administrative processes, support compliance with agreed standards, and help maintain an effective, safe and responsive safeguarding service across the Trust.
