Why You Will Love It Here
COCO Dental is not just about teeth. It is about creating unforgettable experiences. Our vibrant, forward-thinking dental practices in North London and Kent grow smiles and careers. We go beyond routine check-ups: from Invisalign and cosmetic dentistry to life-changing implants and Same-Day Teeth, our team does it all. Have a look: www.cocodental.co.uk
Our culture is built around clear communication, compassion, high standards, and putting patients at ease from their first enquiry to completing their treatment.
This role is for: COCO Dental Colindale, London NW9 5WU
Base salary + commission and bonus scheme
About the Role
We are looking for an experienced Senior Dental Receptionist / Treatment Coordinator to play a key role in the smooth running of our practice.
This is a front desk role with a real career edge. Alongside running reception, you will support patients through their treatment journey, from the first enquiry to signing off their plan. You are not selling. The dentists diagnose and prescribe. Your job is to be the friendly, trusted person who explains options, answers questions, removes barriers and helps patients say yes to the treatment they actually want.
And when they do say yes, you earn. We pay commission and bonuses on treatment plan conversions on top of your salary, so the better you are with patients, the more you take home. Our top private treatments include Invisalign, implants and Same-Day Teeth, so there is genuine earning potential here.
You will be responsible for:
- Managing the front desk, diary and daily practice flow
- Providing an exceptional patient experience and being a trusted point of contact
- Supporting patients through their treatment journey and coordinating treatment plans
- Presenting and explaining treatment options clearly, with full support from our clinical team
- Following up enquiries and treatment plans to help patients move forward with care
- Managing patient data, records and administration accurately
- Supporting CQC compliance and maintaining high operational standards
- Working closely with dentists, nurses and the wider team to ensure seamless patient journeys
- Managing enquiries, recalls, follow-ups and referrals
- Identifying opportunities to improve systems, patient experience and practice performance
- Taking ownership, using initiative and helping the practice continuously improve
What You Get
- Base salary plus commission and bonus on treatment conversions - your earnings grow with your performance
- Full training and support on treatment coordination - you will never be left to figure it out alone
- Work alongside an experienced and supportive dental team
- Develop your skills across treatment coordination, patient experience and practice operations
- Be part of a fast-paced, tech-savvy and ambitious environment
- Real opportunities to grow and take ownership
- Join a close-knit team with 500+ five-star reviews
Ready to Transform Smiles and Grow Your Career?
Send your CV + a short note - the note is essential! Tell us why you want us to consider YOU, why you are applying, and why you would be a great fit. Applications without a cover note/letter will not be considered. The next step: one of our team will be in touch for an informal chat to see if our fit is right!
Pay: From £36,000.00 per year
Benefits:
Application question(s):
- If we called your current or most recent practice and asked what you are brilliant at, what would they say?
- Tell us about a time you turned around an unhappy patient. Please ignore the word banana. Keep your answer under 100 words.
- What is the strangest or funniest thing that has ever happened to you at work?
- Some people say dental receptionists should never discuss prices with patients. Do you agree or disagree, and why?
- Did you use AI to complete this application?
Experience:
- Dental receptionist: 1 year (required)
Work Location: In person
