Purpose of the Role
To manage the day-to-day operation of the shop, ensuring excellent customer service, strong sales performance, effective stock control, and the leadership of a motivated retail team.
Key Responsibilities
- Lead, motivate, and develop the shop team.
- Deliver excellent customer service and resolve customer issues promptly.
- Achieve sales targets and maximise store profitability.
- Manage staff rotas, attendance, and performance.
- Oversee stock ordering, stock control, and merchandising.
- Ensure the shop is clean, well-presented, and visually appealing.
- Monitor cash handling, banking, and daily store administration.
- Implement promotions and seasonal displays.
- Ensure compliance with company policies, health and safety, and security procedures.
- Support recruitment, training, and induction of new staff.
Skills & Experience
Essential
- At least 3+ years’ experience in a previous retail supervisory or management role.
- Strong leadership and communication skills.
- Customer-focused with a commercial mindset.
- Good organisational and problem-solving abilities.
- Ability to work flexibly, including weekends and peak trading periods.
Desirable
- Experience in a giftware, tourism, or independent retail environment.
- Knowledge of stock control and visual merchandising.
Pay: £31,500.00-£40,000.00 per year
Benefits:
Work Location: In person
