Elevate your coffee expertise and step into a leadership role as a Store Manager at Half Million Café!
Are you a seasoned coffee enthusiast who wants to progress your career? Half Million Café is seeking a Store Manager to oversee the UK brand and administrative functions, while working closely with our operations team to drive efficiency, growth, and exceptional customer experiences.
Half Million was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international journey.
As a Store Manager at Half Million Café, you'll play a pivotal role in shaping our coffee culture.
Key Responsibilities
- Work closely with the Operations team to implement business strategies that increase sales, profitability, and customer satisfaction.
- Manage the daily running of the café, ensuring high standards across product quality, customer experience, and team performance.
- Take a hands-on approach, supporting floor operations during peak times, including barista and service duties.
- Hire, train, and supervise baristas, floor staff, and kitchen team members.
- Ensure full compliance with health, safety, and hygiene regulations.
- Monitor and maintain inventory, ensuring adequate stock levels and minimising waste.
- Control labour costs, manage scheduling, and oversee rota planning while maintaining operational efficiency.
- Manage financial performance including budgeting, reporting, and cost control.
- Implement and enforce company policies, operational procedures, and administrative protocols.
- Handle customer feedback and resolve issues efficiently and professionally.
- Maintain equipment, facilities, and overall store presentation to high standards.
- Build and maintain strong relationships with suppliers, vendors, and customers.
- Keep up to date with market trends, customer preferences, and best practices in the café industry.
- Support team development through coaching, performance reviews, and career progression planning.
- Manage employee relations matters professionally, addressing queries and concerns fairly and in collaboration with HR.
- Collaborate with cross-functional teams including HR, Finance, and Operations to ensure alignment and smooth running of business functions.
Requirements
- Minimum 2 years of experience as a Café Store Manager, General Manager, or similar leadership role.
- Strong hands-on management approach, with experience actively supporting day-to-day café operations.
- Experience in high-standard service environments is preferred.
- Coffee industry experience is a strong advantage.
- Excellent customer service and conflict resolution skills.
- Proven leadership ability with experience motivating and developing teams.
- Understanding of HR practices, including performance management and staff engagement.
- Knowledge of KPIs, labour costs, and basic financial reporting.
- Strong business and financial awareness, with the ability to support forecasting and cost control.
- Experience working closely with cross-functional teams, including HR, Finance, and Operations.
- Excellent communication, organisational, and time management skills.
Job Type: Full-time
Pay: £38,000.00-£43,000.00 per year
Ability to commute/relocate:
- London W1C: reliably commute or plan to relocate before starting work (required)
Experience:
- Store manager: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
