About Pasha
Pasha Restaurant & Shisha Lounge is one of Bradford’s leading restaurant, shisha and entertainment destinations, offering customers a premium experience within a large and vibrant venue.
Combining quality food, an extensive shisha offering, live sports and entertainment with a strong focus on service and atmosphere, Pasha can become extremely busy during evenings, weekends, major sporting events and special occasions.
We are now looking for a highly experienced and driven Restaurant & Shisha Lounge Manager to take responsibility for the overall day-to-day operations of Pasha.
This is a senior, hands-on management position for someone who can take ownership of the venue, lead a large team and ensure the business operates efficiently, professionally and to consistently high standards.
The Role
As Manager, you will have overall operational responsibility for Pasha Restaurant & Shisha Lounge.
You will be responsible for ensuring that every area of the business operates effectively – from staffing and customer service through to food hygiene, health & safety, cleanliness, stock control, training, costs and operational performance.
You will lead the management and supervisory team and be expected to create a professional, accountable and positive working culture.
This position requires someone who can confidently take ownership of a large hospitality operation and make decisions in the best interests of the business.
Key Responsibilities
- Taking overall responsibility for the day-to-day operation of Pasha
- Leading and managing the Assistant Manager, supervisors and wider team
- Ensuring the restaurant and shisha lounge operate efficiently at all times
- Managing and developing front-of-house, lounge and support teams
- Planning staffing levels and producing effective staff rotas
- Controlling labour costs while ensuring appropriate staffing levels
- Managing staff attendance, punctuality, conduct and performance
- Recruiting, interviewing and onboarding new team members
- Ensuring all staff receive appropriate training and ongoing development
- Setting clear expectations and holding team members accountable for performance
- Maintaining consistently high standards of customer service
- Managing customer complaints and resolving more serious issues professionally
- Ensuring excellent presentation, cleanliness and organisation throughout the venue
- Overseeing opening and closing procedures
- Ensuring all operational checks and procedures are completed correctly
- Maintaining high standards of food hygiene and food safety
- Ensuring compliance with Health & Safety requirements
- Ensuring appropriate risk assessments, checks and records are maintained
- Overseeing shisha lounge operations and ensuring service and operational standards are maintained
- Monitoring stock levels, ordering, wastage and stock control
- Controlling operational costs and identifying unnecessary expenditure
- Monitoring sales and overall venue performance
- Helping increase revenue and improve profitability
- Identifying opportunities to improve the customer experience
- Managing the venue during major sporting events, entertainment nights and high-volume trading periods
- Working closely with the kitchen and other departments to ensure smooth service
- Conducting regular management and staff meetings
- Reporting operational performance and any significant issues to the Directors
- Implementing instructions and operational improvements agreed with the Directors
- Ensuring company policies and procedures are followed consistently
- Protecting the reputation and professional standards of Pasha at all times
Leadership & Staffing
A major part of this position will be people management.
The successful candidate must be capable of managing a large team with different roles and responsibilities.
You will be expected to create structure, discipline and accountability while maintaining a positive working environment.
This will include:
- Staff recruitment and retention
- Training and development
- Staff rotas and holiday management
- Attendance and punctuality
- Performance management
- Delegating responsibilities to supervisors and Assistant Managers
- Identifying strong employees for progression
- Addressing poor performance appropriately
- Ensuring excellent communication between departments
- Leading the team by example
You should be confident enough to make difficult decisions when necessary while remaining professional, fair and approachable.
Compliance & Standards
The Manager will be responsible for ensuring Pasha maintains high operational and compliance standards.
You must have a strong understanding of:
- Food hygiene and food safety
- Health & Safety in a hospitality environment
- Cleaning and hygiene procedures
- Accident and incident reporting
- Risk assessments
- Staff training requirements
- Safe working practices
- Opening and closing procedures
- General hospitality compliance
A recognised Food Hygiene/Food Safety qualification is highly desirable.
Who We're Looking For
This position requires an experienced hospitality manager.
We are not looking for someone taking their first step into management.
Applicants should have:
- Significant experience managing a large and busy restaurant or hospitality venue
- Strong operational management experience
- Proven experience managing a sizeable team
- Experience managing managers, supervisors and team leaders
- Strong staff recruitment, training and development experience
- Experience preparing and controlling staff rotas
- Good understanding of labour and operational costs
- Strong food hygiene and food safety knowledge
- Strong Health & Safety knowledge
- Experience managing busy evening and weekend operations
- Excellent leadership and communication skills
- Strong organisational and problem-solving abilities
- Confidence dealing with difficult situations and customer complaints
- Commercial awareness and an understanding of how operational decisions affect profitability
- The ability to work calmly and effectively under pressure
- High standards of professionalism and personal presentation
The Person
We need someone who will treat Pasha as though it were their own business.
You should naturally take ownership of problems rather than waiting for somebody else to deal with them.
You will need to understand what is happening throughout the venue – from customer service and staffing to cleanliness, stock, kitchen communication and shisha lounge operations.
You should constantly be asking:
Are our customers receiving the best possible experience?
Are our staff performing to the standard expected?
Is the venue operating efficiently?
Are we controlling our costs?
Are we compliant and operating safely?
What can we improve?
The successful Manager will have the authority and responsibility required to run the operation effectively while working closely with the Directors on the overall direction and continued development of Pasha.
Working Hours
This is a full-time management position working 6 days per week.
Pasha operates within the hospitality, restaurant and late-night leisure sector. Applicants must therefore be flexible regarding working hours.
The position will include evenings, weekends, late nights, major sporting events and busy holiday periods.
Applicants should carefully consider the working pattern before applying.
Salary & Benefits
- Salary up to £35,000 per annum, dependent on experience
- Full-time permanent position
- discounted staff meals
- Senior management responsibility
- Opportunity to have a genuine influence on the operation and development of Pasha
- Career progression as the business continues to grow
- Work within one of Bradford's established restaurant and shisha lounge venues
Experience Requirements
Essential:
- Restaurant/Hospitality Management: 2+ years preferred
- Management of a large hospitality team
- Staff recruitment, training and performance management
- Experience within a shisha lounge or similar late-night hospitality environment
- Food Hygiene/Food Safety knowledge
- Health & Safety knowledge
- Experience with stock, labour and cost control
Desirable:
- Food Hygiene/Food Safety qualification
- Health & Safety qualification
- Experience managing high-capacity hospitality venues
- Experience managing venues showing major live sporting events or entertainment
- Experience improving sales, service standards and profitability
How to Apply
Please apply through Indeed with an up-to-date CV detailing your relevant management experience.
Your CV should clearly demonstrate previous responsibility for the overall operation of a large restaurant, hospitality venue and/or shisha lounge, including team management, compliance and operational performance.
We are looking for an experienced Manager who can take genuine ownership of the operation, lead from the front and help us continue to develop Pasha.
Pasha Restaurant & Shisha Lounge
20 Edderthorpe Street
Bradford
BD3 9RA
Job Type: Full-time, Permanent
Salary: Up to £40,000 per annum
Work Location: In person
Pay: Up to £40,000.00 per year
Benefits:
- Employee discount
- Store discount
Work Location: In person
