York Hospital | Administration | Permanent | Part Time |
£12.84 per hour
25.5 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Bookings Administrator in our York Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.
The Person :
You will be required to ensure excellent customer service and a professional attitude at all times, have a sympathetic/reassuring manner and excellent communication skills. You will undertake a wide array of tasks pertaining to the role and so an ability to prioritise will be essential. Due to the nature of the role discretion and confidentiality are vital.
The Role Key duties will include: patient registration ensuring accurate data input making Theatre Bookings and Pre-assessment appointments dealing with telephone enquiries from patients, medical secretaries and consultants ensuring theatre allocation, theatre utilisation and bed management is accurately recorded alongside NHS contract management.
As our Bookings Administrator you will:
Management and validation of elective waiting lists, ensuring compliance with NHS targets and patient pathways.
- Accurate input and maintenance of clinical and patient data across relevant hospital systems.
- Effective monitoring and optimisation of theatre utilisation to maximise capacity and efficiency.
- Coordination and management of pre-assessment appointments to support timely patient care.
- Proactive bed management to facilitate patient flow and support operational service delivery.
- Responding to telephone enquiries from patients, consultants, and medical secretaries in a professional and timely manner.
- Monitoring and supporting NHS contract activity, ensuring delivery against agreed performance and service targets.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
Nuffield Health is committed to equal opportunities in the recruitment, training, and development of our employees. We have a duty to apply to the Disclosure and Barring Service (DBS) for disclosure on successful candidates
It starts with you.
