DESCRIPTION
JOB TITLE: Operations Assistant & Christmas Event Elf.
REPORTS TO: Operations Duty Managers
Purpose of the job:
The core focus of the Operations Assistant is to ensure that each and every customer leaves Odds Farm Park with complete satisfaction, through providing an enjoyable and safe environment for children and adults alike to interact in and participate in an engaging day out together.
The Operations Assistant role is varied and will comprise the delivery of processing guest’s admissions, retail sales, membership sales, guest services support, supervision of indoor and outdoor play activities, delivery of seasonal events, and maintaining the upkeep of the park. The Operations Assistant is accountable for all activity and actions taken in their daily designated area, ensuring that the area is safe, clean and presentable, whilst providing a level of service that excels in every regard and is in conjunction with our core values.
We are also seeking enthusiastic and cheerful individuals to join our team as Christmas Event Elves. This festive role is perfect for those who enjoy spreading joy and creating memorable experiences for guests during the holiday season. As an Elf, you will be responsible for assisting with various activities and ensuring that every visitor feels the magic of Christmas.
Operations Assistant
KEY RESPONSIBILITIES:
Admissions and Retail.
· Welcoming guests; processing admissions sales and ticket redemptions, greeting school and group visits, assisting with admitting birthday party visitors.
· Key focus on retail, and Annual Membership sales.
· Accountability for all activity within the Farm Shop; maintaining cleanliness, merchandising, stock levels and presentations to ensure our retail sales targets can be achieved and maximised.
· Provide support to guests with enquiries; answer questions, resolve issues, signpost activities, support lost property administration.
Preparation and presentation of all areas across the Farm Park.
· Ensure that all play equipment, floors, surfaces, storage areas, and front and back of house areas are maintained in line with Odds Farm Park cleaning procedures prior to opening every morning and at the end of the day.
· Maintain cleanliness and high presentation standards throughout the day.
Supervision of the Indoor Playbarn.
· Ensure that all customers who enter the Playbarn are able to enjoy all facilities in a safe and correct manner, following being provided with a clear understanding of any rules and regulations by the Operations Assistant.
· Is the first point of call for all customer enquiries and concerns in the Playbarn - specifically for assistance, injuries and first aid requests, and lost children/adults.
Supervision and provision of seasonal activities and play areas.
· Observe all guests while in areas such as H2Odds and Marmalade’s Mini Rovers and providing support as required or requested. Provide customers with a clear understanding of any rules, regulations, and instructions for use of these activities.
· Deliver Tractor & Trailer Ride tours of the farm. This will include loading guests onto the trailers, delivering a safety briefing, driving of the tractor and trailers through our track and fields while also giving a talk to guests, and daily checks of the tractor to ensure health and safety compliance. A full UK manual driving licence is required for this aspect of the role.
Christmas Event Elf
Key Responsibilities
- Welcome guests with a warm and friendly attitude, embodying the spirit of Christmas.
- Assist in organising and coordinating event activities, ensuring a seamless experience for all attendees.
- Engage with guests, providing information about event offerings and answering any questions they may have.
- Collaborate with other team members to create a joyful atmosphere, enhancing guest services and satisfaction.
- Participate in upselling merchandise or experiences related to the event, contributing to overall success.
- Maintain a tidy and organised environment throughout the event space, ensuring safety and comfort for all guests.
Event days are-
27, 28, 29 November
4, 5, 6, 11, 12, 13, 18, 19, 20, 21, 22, 23, 24 December
Other occasional duties.
· Provide assistance across all areas of the Farm Park. Be flexible and willing to help in all areas at minimum notice, and do so with enthusiasm. This includes potentially assisting with catering, delivery of seasonal craft or entertainment activities, seasonal events such as Christmas or Halloween, and facilities and maintenance as required.
To ensure day-to-day duties are delivered within the relevant Health and Safety policies.
· Ensure that every customer understands all the relevant Health and Safety and security aspects of the respective areas within the attraction, whilst being fully sensitive to everyone’s needs and abilities.
To promote the positive work environment.
· Be a versatile team player, support team members, and have a genuine passion and interest for the farm park attraction.
Person Specification:
- Excellent customer service skills and a passion for the role.
- Great, positive interaction and verbal communication, with both customers and colleagues alike – a natural optimist.
- The ability to remain calm under pressure, with mixed customer and audiences, whilst being able to manage larger groups/volumes of people.
· Willingness to learn new skills and contribute ideas that will improve and support the team.
· Must be a strong team-player, whilst having the ability to manage situations on one’s own.
· A flexible and versatile nature.
We are looking for assistants to support during the October Half Term school holiday. Shifts will also be available during the Summer school holiday as well for the right candidates. This is a temporary position from October 2026 until the 4th January 2027. However based on the needs of the business, this period may be extended.
Applicants must be above School Leave Age.
A full UK Manual Driving Licence is desirable, but not essential.
Job Types: Part-time, Temporary
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
