Dorsett Canary Wharf, one of the newest 4-star hotels within the Dorsett Hospitality International portfolio, is located in the vibrant heart of Canary Wharf, London — a strategically important district for financial, media, and business services. We are currently seeking Front Office Associates to join our Front Office team.
The Role
Front Office Associate serves as the first point of contact for all guests and visitors, playing a vital role in shaping the overall guest experience. This position is responsible for managing check-ins and check-outs, responding to guest inquiries and requests, handling phone and email communications, and supporting the efficient operation of the front desk.
Work Hour and Schedule
- 8-hour shift , 40 hours per week
- Work on a scheduled shift rota, including availability on weekends and public holidays
Brief Responsibilities
- Warmly welcome and farewell guests, ensuring a professional and friendly first impression.
- Perform accurate and efficient check-in/out using the hotel’s property management system (OPERA Cloud).
- Handle guest inquiries, complaints, and service issues promptly and politely, escalating when necessary to ensure guest satisfaction.
- Actively promote hotel offerings including room upgrades, packages, breakfast, and late check-outs to enhance guest experience and support revenue goals.
- Support lobby coverage during peak periods, offering assistance to guests with directions, inquiries, or luggage coordination.
- Manage room reservations, extensions, cancellations, and modifications, while monitoring availability and coordinating with supervisors on walk-ins.
- Respond to guest emails, calls, and messages promptly and professionally.
- Process payments and reconcile guest accounts with attention to accuracy and security.
- Complete daily checklist tasks and uphold front desk standards consistently.
- Liaise effectively with Housekeeping, Maintenance, and other departments using the appropriate channels to coordinate room status and guest requests.
- Performs additional duties outside the scope of this job description as assigned by senior or higher management, in line with operational needs and business priorities.
The Benefits
As a member of our hotel, you will enjoy:
- 28 Days Holidays
- Birthday Leave
- Meals on Duty
- Free Uniform Dry Cleaning
- Associate discounted rates with our hotels worldwide
- Training and Development Opportunities
- Auto Enrolment Pension
- Free Eye test for VDU users
- Social Events
- Join our passionate ESG committee to promote sustainability
A bit about us
Dorsett Canary Wharf features 231 guestrooms. The hotel offers a range of front-of-house facilities, including a authentic Chinese restaurant, a gym, conference facilities on the lower levels, and a sky bar with an outdoor terrace on Level 25.
Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Note about Job Application
Thank you for taking the time to apply for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Application question(s):
- Will you require visa sponsorship to work in the UK?
Work authorisation:
- United Kingdom (required)
Work Location: In person
