Ready to make a real difference?
Are you an experienced Retail Manager looking for a varied and rewarding role where you can maximise sales, lead a successful team and make a genuine difference to people's lives?
Emmaus Gloucestershire is looking for a motivated and values-driven Retail Manager to lead our Chequers Superstore, our largest and busiest retail operation, while supporting, developing and empowering the companions and volunteers who are part of our community.
This is an opportunity to lead a substantial retail and logistics operation while helping people rebuild their lives through meaningful work experience, training and support.
About us
Emmaus Gloucestershire supports people to work their way out of homelessness.
As a not-for-profit charity, our retail operations fund:
- A home for up to 26 companions
- Meaningful work experience and training
- Ongoing support to rebuild confidence and independence
Our work helps people regain self-worth and build a more positive future for themselves and others.
Every purchase, donation and sale helps us provide a home, meaningful work experience and support for people who have experienced homelessness.
Learn more: https://emmaus.org.uk/gloucestershire
About the role
This is a hands-on, varied and rewarding role where no two days are the same.
Based at our Chequers Superstore, you'll lead both the retail operation and Collections Office, overseeing sales, donations, stock movement, deliveries and logistics across Emmaus Gloucestershire. You'll be responsible for a diverse retail environment including furniture, electricals, clothing, household goods, bric-a-brac and upcycling.
You will be responsible for maximising sales, achieving income targets, delivering excellent customer service and leading companions, volunteers and staff to achieve both commercial and social outcomes.
What you'll be doing
- Leading the day-to-day operation of our largest and busiest retail outlet
- Managing the Collections Office and overseeing deliveries, collections and logistics across Emmaus Gloucestershire
- Maximising sales, profitability and Gift Aid income
- Leading, coaching, supporting and developing companions, volunteers and staff
- Creating a positive, inclusive and motivating environment where people can thrive
- Ensuring excellent standards of visual merchandising, presentation and customer service
- Overseeing stock processing, pricing, quality control and warehouse operations
- Coordinating stock disposal, waste management and recycling processes, ensuring resources are managed responsibly and sustainably
- Acting as Primary Key Holder and supporting the security and smooth operation of the site
- Supporting companions to access meaningful work experience by transporting them between Emmaus accommodation and Chequers using Emmaus Gloucestershire vehicles, including a 16-seater minibus, together with transport to other locations when operationally required
- Working closely with colleagues across Emmaus Gloucestershire to support both retail and social enterprise objectives
- Contributing to business planning, income growth and continuous improvement initiatives
What we're looking for
Essential
- Previous retail management or supervisory experience
- Experience leading and developing teams
- Strong organisational and planning skills
- Excellent customer service skills
- Experience managing stock, cash and operational processes
- Ability to motivate, support and empower others
- A belief in people's potential and the importance of community
- Commitment to Emmaus values including solidarity, inclusion and sustainability
- Flexibility to work on a rota basis (5 days out of 7), including weekends
- Full UK Driving Licence with experience and confidence driving larger vehicles, including a 16-seater minibus and vehicles up to Luton van size
Desirable
- Charity retail experience
- Experience working with volunteers and vulnerable people
- Experience of logistics and transport coordination
- Knowledge of Gift Aid
- Understanding of environmental sustainability and recycling
Why join us?
- Use your retail skills to help change lives
- Lead our largest and busiest retail operation
- Be part of a supportive and values-driven organisation
- Help people gain confidence, skills and independence through meaningful work experience
- Work in a role where every day brings new challenges and opportunities
- Access ongoing training and development opportunities
- Be part of a charity that creates lasting change in the lives of people who have experienced homelessness
What we offer
Salary: £29,238.40 per annum
The salary includes an enhancement in recognition of the transport responsibilities associated with the role.
- 33 days annual leave (including bank holidays) plus your birthday off
- Pension: 4% employee / 7.5% employer / 1% HMRC contribution
- Blue Light Card eligibility with access to discounts at 18,000+ retailers
- Ongoing training and development opportunities
- Working hours: 37.5 hours per week, 5 days out of 7 including Saturday's
- Free on-site parking
- The opportunity to be part of a community that genuinely changes lives
Safeguarding
Emmaus Gloucestershire is committed to safeguarding and promoting the welfare of the people we support.
All offers of employment are subject to satisfactory references and a DBS check in line with the Safeguarding Vulnerable Groups Act 2006.
Apply now
If you're an experienced Retail Manager who wants to combine commercial success with genuine social impact, we'd love to hear from you.
Pay: £29,238.40 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Retail management: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
