Lumos Experiences creates immersive candlelight concert events in some of the UK's most beautiful venues — from historic churches to stunning gardens. We're now expanding our weekend jazz series and are looking for polished, guest-focused Event Assistants to join our front-of-house team.
As an Event Assistant, you're a key part of delivering the Lumos guest experience. This is a stage set up role intertwined with a customer-facing role focused on professionalism, presentation and supporting the Event Manager to ensure every concert runs smoothly. You represent the Lumos brand at all times — from the moment guests arrive to the moment they leave.
It's a great fit for someone who's got a good eye for detail and confident around people, takes pride in how they present themselves, and enjoys being part of a live music atmosphere.
Guest Welcome & Front of House
-
Greet guests warmly and professionally on arrival
-
Assist with ticket checking and guest list management
-
Direct guests to seating areas
-
Answer general questions about the evening
-
Support audience flow before, during and after the performance
On-Site Support
-
Assist the Event Manager with non-technical event setup
-
Help manage seating adjustments and late arrivals
-
Monitor audience areas during the performance
-
Assist with an orderly guest exit at the end of the event
-
Ensure a team member is always present in the room as a point of contact
Conduct & Professionalism
-
Remain calm, polite and solutions-focused at all times
-
Maintain awareness of your surroundings throughout the shift
-
Speak clearly and confidently to guests
-
Escalate issues promptly to the Event Manager
Team Support
-
Follow direction from the Event Manager
-
Work collaboratively with other staff members
-
Step in proactively during busy periods
-
Help maintain a clean, organised front-of-house area
-
Confident interacting with the public
-
Takes pride in appearance and presentation
-
Remains professional under pressure
-
Enjoys live music and atmospheric venues
-
Understands that small details create exceptional experiences
Pay & Details
-
Pay rate: £12.71 per hour, from arrival at venue to departure
-
Breaks: Paid 30-minute break for shifts over 6 hours, at the Event Manager's discretion
-
Travel: Mileage reimbursed at £0.30 per mile (one vehicle reimbursed per journey; travel time itself is not included in shift hours)
-
Shift pattern: Weekend evenings, flexible/freelance basis
-
Onboarding: Full training manual and a paid training shift provided before your first solo event
