️ ️ WEST HAM UNITED ️ ️
MATCHDAY STEWARDS
Location:
️ London Stadium
Chadwell Heath (RM6)
Rush Green (RM7)
Little Heath (RM6)
Salary:
✅ London Living Wage (LLW)
Working Hours:
Chadwell Heath
Monday-Friday: 16:00 - 21:00
Saturday: 08:00 - 17:00
Contract Type: Zero-Hours Casual Worker Contract
Rush Green (Academy Matches)
Little Heath (Academy Matches)
09:00 - 15:00
Most weekends (Saturday & Sunday)
Hours shown are average timings and may vary depending on fixtures and events.
Age Requirement:
Applicants must be 18 years or older due to the nature of the stewarding role.
️ Enhanced DBS Check Required
West Ham United is looking for enthusiastic and dedicated individuals to join our Matchday Stewarding Team across our venues in Essex and East London.
This is an exciting opportunity to begin or further develop your stewarding career while representing one of England's most iconic football clubs. We are looking for people who can help deliver a safe, welcoming and enjoyable experience for supporters, players, staff and visitors.
✔️ Welcoming supporters and visitors
✔️ Providing guidance, information and directions
✔️ Acting as the first point of contact for customers
✔️ Delivering excellent customer service
✔️ Monitoring crowd safety and security
✔️ Managing entry and exit points
✔️ Checking tickets and accreditation
✔️ Preventing unauthorised access
✔️ Managing conflict professionally
✔️ Working effectively as part of a team
WHAT WE'RE LOOKING FOR
✅ Aged 18+
✅ Reliable and punctual
✅ Friendly, approachable and professional
✅ Excellent communication skills
✅ Flexible to work evenings and weekends
✅ Smart appearance
✅ Positive and proactive attitude
✅ Willingness to learn and develop
✅ Comfortable working outdoors in all weather conditions
- ️ WHY JOIN WEST HAM UNITED?
Work across professional football, academy and development squad environments
Gain valuable stewarding and customer service experience
Receive ongoing support and development opportunities
Be part of a professional and welcoming team
Benefits on offer (may vary based on contract type and location)
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25 days annual leave plus your birthday off
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Pension and life insurance
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Healthcare cash scheme
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Travel season ticket loan
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Cycle to work scheme
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Priority access to apply for match tickets
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Discounted season tickets
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Staff discounts in the club store, café and our official partners products and services
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Discounted gym membership and onsite fitness room facilities
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Family friendly leave policies
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Company Social events
EDI Statement
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The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
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Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
Safeguarding
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The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
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The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
APPLY TODAY
If you feel you meet the above criteria, we'd love to hear from you. Join the team behind the matchday experience and play your part in creating a safe, welcoming and memorable environment for everyone attending West Ham United fixtures and events.
Interview date- in person at Chadwell Heath Monday 6 July
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Friday 26th June 2026
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
