Location: Birmingham
Job Type: Full Time
Salary: £22,000 Minimum.
Company: LinkTree Housing
About the Role
LinkTree Housing is looking for a reliable, professional and caring individual based in or near Stoke-on-Trent to support with tenant onboarding, tenant welfare visits and general housing-related admin.
This role is ideal for someone who is organised, confident speaking to people, and comfortable working with tenants who may need extra support with housing, benefits and day-to-day communication.
Main Responsibilities
The successful candidate will be responsible for:
- Digitally onboarding new tenants and completing all associated onboarding administration.
- Liaising with the DWP by telephone regarding Universal Credit, housing costs and tenant claims, where appropriate authorisation is in place.
- Supporting tenants with Universal Credit journal updates and uploading relevant housing information and evidence.
- Handling incoming tenant calls, queries and day-to-day issues.
- Logging maintenance and repair issues and liaising with contractors to ensure they are dealt with appropriately.
- Explaining house rules, move-in requirements and tenant responsibilities.
- Monitoring tenant welfare and reporting any concerns or safeguarding issues to management.
- Keeping clear and accurate records following tenant calls, interactions and updates.
- Helping ensure tenants are settled, safe and complying with the accommodation rules.
- Liaising with the wider office and management team regarding tenant progress, outstanding issues and important updates.
- Completing general compliance, property and tenant administration as required.
Requirements
The ideal candidate should have:
- Good communication skills
- A caring and patient approach
- Strong organisation and note-taking skills
- Basic IT/admin skills
- Confidence using phones, apps and online systems
- Ability to work independently and report back clearly
- A professional and respectful attitude towards tenants
- Previous experience in housing, support work, care, admin or benefits support would be helpful but is not essential
Important
This role does not involve giving formal benefits advice. Any Universal Credit journal support must be done with the tenant’s permission and in line with company procedures.
Benefits
- 10am - 5pm
- Meaningful community-based role
- Opportunity to grow with the company
- Training and support provided
Pay: £22,000.00 per year
Benefits:
- Free or subsidised travel
Work Location: In person
