Your role is key in delivering great customer service to our passengers. Based at Smethwick Galton Bridge Station, you will be the face of West Midlands Trains, helping to sell tickets to customers, deal with travel queries and ensure the station is clean, tidy and safe.
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Shift patterns will include weekends, early starts and late finishes
- Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination
- Processing cash and card payments - using the ticket vending machines
- Handling difficult situations in a calm, customer focussed manner
- Making sure the station is safe - spotting and reporting any safety issues to the relevant team
- Deliver great customer service to our customers
- Customer focussed – being presentable, approachable and proactive
- Comfortable managing conflict and remaining calm in difficult situations
- Great communication skills – able to flex your style to the audience
- Having flexibility – both with your hours of work and approach to work
- Using your initiative to solve problems and resolve issues
- Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
- For safety reasons, you need to be aged 18 or older
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
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Salary is £26,320, rising to £31,706 once you have completed your initial probation period
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
