Customer Services and People Administrator - Job Share 2.5 days per week
Location: Trafford House, Stretford, Greater Manchester
Salary: £15548 – £18538 per annum (dependent on experience)
Hours of Work: 23.25 hours per week - 1pm-6pm (Weds) 8am-6pm (Thurs/Friday)
Start Date: ASAP - will wait for the right candidate
Contract Type: Part-time, Permanent
About Us
Kickstart is a social enterprise limited company based in Greater Manchester. We specialise in providing high-quality services to support families, schools and local communities. Our team is made up of dedicated, passionate and highly skilled practitioners who are committed to making a difference. We tailor our services to meet the needs of our customers, partners and stakeholders, and work collaboratively with teachers, parents, children and other organisations to exceed expectations and deliver a first-class service.
Role Overview
We are seeking a highly organised and personable Customer Services and People Administrator to join our team for a job share role, working 2.5 days per week covering the latter part of the working week. This is a key role within our organisation, acting as the first point of contact for customers and supporting our internal operations. You will work closely with parents, school leaders, and senior staff to ensure smooth communication and efficient administration across our services.
Key Responsibilities
- Manage the office between the hours of 12.45pm-6pm (Weds) and 8am-6pm (Thurs/Fri)
- Serve as the first point of contact for customer enquiries, providing professional and friendly support to parents and school leaders.
- Complete tasks such as organising meetings, events and training/CPD for staff.
- Manage and update the Kids Club HQ booking system, ensuring accuracy and timeliness.
- Maintain and administer the Breathe HR software, supporting staff records and HR processes.
- Manage and oversee the Microsoft Teams communication platform to ensure effective internal communication.
- Work with Microsoft platforms such as Copilot to ensure a high level of administrative service to staff and customers.
- Take appropriate notes during meetings and circulate relevant actions and timescales to stakeholders.
- Liaise with Senior Leaders to carry out administrative tasks, including scheduling, data entry, and document management.
- Work with the other administrator as part of a job share to ensure that communication and customer services is of an exemplary standard
- Support the wider team with general office duties and contribute to a positive working environment.
- Liaise with external Health & Safety, HR, IT and other specialists to ensure the smooth running of the organisation.
Skills and Experience
Essential:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- High level of IT proficiency, including email, data systems, and online platforms.
- A team-player who can multi-task and thrive in a fast-paced environment.
- Ability to work independently and manage multiple tasks effectively.
- Friendly, approachable and confident
Desirable:
- Experience using Microsoft Office (Word, Excel, Outlook).
- Familiarity with AI tools such as Copilot to enhance productivity.
- Knowledge of the childcare sector.
- Previous experience in a customer service or administrative role.
What We Offer
- A modern and vibrant workplace at Trafford House.
- Free use of the on-site gymnasium.
- Free parking at the office.
- 5.6 weeks annual leave
- Company uniform provided.
- Free childcare in any of our settings for children aged 3 to 11 on days you are working.
- Opportunities for professional development and training.
- The chance to make a meaningful impact in a growing social enterprise.
- Membership of Mintago which offers discounted hospitality, leisure and food in addition to a salary sacrifice scheme
- Opportunity to attend staff social events throughout the year
- Company Pension Scheme with Legal & General
Job Types: Full-time, Permanent
Pay: £15,548.00-£18,538.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Work Location: In person
