Ref Number
B01-05588
Professional Expertise
Administration and Business Support
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£54,931-£64,644
Contract Type
Fixed-term
Working Type
Hybrid
Available for Secondment
Yes
Closing Date
31-Jul-2026
UCL is London's leading multidisciplinary university, with more than 16,000 staff and 50,000 students from 150 different countries. As well as being a global leader in teaching, UCL is also recognised as one of the most successful and influential research institutions in the world. Based in the heart of London, UCL has a turnover of more than £1.2 billion a year.
UCL’s strategy sets out clear, cross-university priorities. To turn these bold ambitions into action, we established the Strategic Change Team. The team brings together new and established capabilities and is at the heart of building and delivering a prioritised portfolio of change initiatives. These initiatives will enable UCL to achieve its strategic objectives, deliver cohesive services and implement the enabling digital technologies that support them.
We provide leadership, partnership and hands on help to ensure the delivery of fit-for-purpose solutions that create meaningful value for our community. This is your opportunity to bring fresh thinking, make a tangible impact, and help shape transformation across a world-leading institution.
As a Business Analyst, you will explore and analyse business services and processes to develop and shape requirements into discrete ‘value add’ pieces of work. You'll be working with Agile product teams or programme teams to design and develop suitable solutions and more effective ‘to-be’ service / process models to support the user community in defining their needs. Additionally, you will work with a broad range of stakeholders including users, service owners and product delivery teams to support the business case, project scope definition and full project delivery lifecycle.
Your responsibilities will include the following:
Project Assignments
In due course, support business case definition – provide information about a target business service and proposed change initiative for use in construction of a business case.
Work with key stakeholders and the project team to fully understand the project scope and objectives.
Advise on the most suitable methods and levels of analysis, and level of stakeholder engagement required.
Provide input into the overall project plan owned by the project manager.
Review and document the current ‘as-is’ operation of the service
Agree and document definitions of business domain terminology.
Identify reported business problems and their impacts.
Use process models to represent to stakeholders how the service operates. Models will be drawn to show different levels of detail as required.
Work with various stakeholders to establish underlying causes of business problems and / or the desired target business process model.
Support the design of future ‘to-be’ processes, models and solutions
Work closely with the project team, including solutions architects and technical leads, as well as the service users, to support design, delivery and testing phases of the project.
Analyse and review the business options and elicit agreement on a preferred option.
Document detailed to-be process models and scenarios (e.g. user stories, use cases) in line with agreed project deliverables.
Elicit, Document, Manage Business Requirements
Based on the preferred design model and agreed project approach, work with key stakeholders to define business requirements.
Ensure requirements are documented at a suitable level of detail based on project stages and objectives (from initial high level through to detail required to design a solution).
Document, publish and communicate requirements in a format suitable for dependent activities (e.g. procurement, option evaluation and gap analysis, detailed design and configuration, testing, etc.).
You have previously worked on projects delivering change, ideally within Agile environments, and understand the business analysis service. With your excellent communication and interpersonal skills, you’ve facilitated workshops and conducted stakeholder interviews to extract relevant information and are able to prioritise and manage your time effectively. You can clearly define and articulate business process concepts to end users and colleagues across the business and process excellent presentation skills. Additionally, you can work effectively in a collaborative team environment sharing knowledge and can take ownership of problems solving them with your analytic skills and logical thinking.
You have experience of applying various techniques and delivering analysis outputs including:
- Requirements elicitation and documentation
- Business process mapping & User Stories
- Data and system analysis and documentation
In return, you’ll have the opportunity to make a significant impact within the Research & Innovation Operations portfolio, working alongside talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university’s bold strategic goals. Our people really are our greatest asset and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.
