Carrick+Stone
Location: 29–32 Queen’s Court, Sandgate, Ayr, Scotland
Reports to: House Supervisor
About Carrick+Stone
Carrick+Stone is a premium yet relaxed hospitality venue built around warm, genuine and professional service. Our approach is simple: Warm. Genuine. Open. Scottish hospitality, done properly.
We are looking for a confident, personable Host who takes pride in creating memorable guest experiences. This is a hands-on front-of-house role covering the complete guest journey, from the initial welcome through to drinks preparation, food service, table service and departure.
The Role
As a Host, you will welcome guests, take accurate orders, prepare and serve drinks, serve food and provide attentive table service throughout each visit.
You will take personal ownership of the guest experience, work closely with the wider team and help maintain the high standards, attention to detail and relaxed professionalism that define Carrick+Stone.
Key Responsibilities
- Welcome guests warmly and create an excellent first impression.
- Help guests settle into the venue and feel genuinely looked after.
- Take accurate food and drink orders.
- Answer questions and make informed recommendations based on each guest’s preferences.
- Prepare and present wines, spirits, cocktails, draught products, bottled drinks, soft drinks and hot beverages.
- Serve food and drinks promptly and professionally.
- Deliver attentive, well-paced table service without being intrusive.
- Check in with guests appropriately and anticipate their needs.
- Take ownership of the guest journey from arrival through to departure.
- Process bills and payments accurately.
- Identify appropriate opportunities to enhance the guest experience and increase sales.
- Prepare tables and service areas before and during service.
- Restock glassware, drinks and other service items.
- Complete opening, closing, cleaning and side duties reliably.
- Maintain a clean, organised and guest-ready environment.
- Respond constructively to guest concerns using our approach: Listen. Care. Fix. Follow up.
- Follow licensing, Challenge 25, responsible alcohol retailing, food hygiene, allergen, health and safety, fire safety and venue security procedures.
- Support colleagues during busy periods and contribute positively to the wider team.
What We’re Looking ForEssential
- Warm, confident and professional communication.
- A genuine interest in looking after people and delivering excellent hospitality.
- Strong attention to detail and personal presentation.
- The ability to take accurate orders and provide attentive table service.
- The ability to prepare and serve drinks consistently, or the willingness and aptitude to learn.
- A calm, organised and guest-focused approach during busy periods.
- Previous customer service experience in hospitality, retail or another guest-facing environment.
- A positive team attitude.
- Flexibility to work evenings, weekends, public holidays and events.
- Relevant alcohol licensing training, or willingness to complete the required training.
Desirable
- Previous bar, restaurant, hotel or premium table-service experience.
- Experience using an electronic point-of-sale system and handling customer payments.
- Food hygiene or allergen training.
- Wine, whisky, cocktail or other relevant hospitality training.
What We Offer
- A role within a distinctive, quality-focused independent hospitality venue.
- Structured training in Carrick+Stone’s service standards.
- Opportunities to develop your drinks and product knowledge.
- Experience across premium wines, whiskies, spirits, cocktails and table service.
- A supportive working environment where attention to detail and genuine hospitality are valued.
Our Credo
Warm. Genuine. Open.
- Welcome like a host, not a server.
- Be present and engaged.
- Put the guest first, always.
- Go the extra mile quietly.
- Own the moment from beginning to end.
- Care about the detail.
When things go wrong: Listen. Care. Fix. Follow up.
Always ask:“How does this feel for the guest right now?”
Working Pattern
The role will include a mixture of daytime, evening, weekend, public holiday and event shifts in line with the needs of the business. Applicants should therefore have suitable flexibility.
Job types: Full-time and part-time opportunities may be available.
How to Apply
Please apply through Indeed with your current CV and a short note explaining why you would like to join Carrick+Stone.
Carrick+Stone welcomes applicants who share our commitment to warm, genuine and professional hospitality.
Pay: £13.00-£13.80 per hour
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: In person
