(Hybrid) from one of our offices – Manchester, London, Glasgow, Newbury.
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
Who are we looking for?
The UCaaS Implementation Enigneer will be responsible for completing the design and implementation of standard UCaaS solutions utilising Gamma's Cloud Platforms such as MS Teams Operator Connect and Direct Routing, Horizon and Cisco Webex.
The role is suitable for candidates that want to progress into the deployment and implementation side of UCaaS. It will also provide candidates with the opportunity to learn and grow with hands on training and shadowing on complex Microsoft Teams Solutions, for example.
What will you be doing day-to-day?
- Deployment of projects focused around the Gamma UCaaS portfolio including Microsoft Teams using Operator Connect and Direct Routing, Horizon and Cisco Webex.
- Installation and/or configuration of UCaaS environments including Enterprise Voice features and functionality, development of Call Queues and Auto Attendants, User Migration and Teams Training.
- Review and feedback on customer specified solutions for compliance to best practice.
What You’ll Need
- Good technical understanding of Teams.
- Understanding of Gammas Horizon and Horizon contact, would be beneficial.
- Understanding of Cisco Webex, would be beneficial.
- Exposure to SBCs such as AudioCodes or Ribbon.
- Good troubleshooting ability with hands-on IT support experience, both back-end and client facing.
- An understanding of the following Teams underlying technologies would be beneficial but not essential:
Microsoft Azure and On-premises Active Directories
Windows Server
DNS
Certificates
Networking
- Have experience of working in a fast-paced environment.
- Have excellent communication skills with the ability to communicate at multiple stakeholder levels.
- Hold the Teams certification exams and Audiocodes certification, beneficial but not essential.
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
#LI-JM1
#LI-Hybrid
