AV Group is recruiting professional SIA Door Supervisors to join our growing team.
We are not looking for people who simply stand on a door.
We want alert, confident and approachable professionals who understand customer service, public safety and the responsibility that comes with representing our business and our clients.
About AV Group
AV Group provides security, medical and facilities services across Trowbridge, Bristol, Bath and the surrounding area.
Our teams support busy nightlife venues, live music events, festivals, hotels, private functions and corporate clients.
We focus on high standards, strong venue relationships and proactive security. Our officers are expected to prevent problems, communicate effectively and create safe, welcoming environments.
The role
You will work as part of a professional security team at licensed venues and events across Bristol.
Your duties will include
- Welcoming customers and setting a positive tone at the entrance
- Conducting lawful and respectful searches
- Checking identification and enforcing venue entry policies
- Monitoring customer behaviour and identifying risks early
- Preventing and responding to violence, drug use, vulnerability and disorder
- Supporting customers who are intoxicated, distressed or vulnerable
- Managing queues, capacity and safe entry and exit
- Using conflict management and de-escalation before physical intervention
- Working closely with venue managers, bar teams, medical responders and emergency services
- Recording incidents, refusals, ejections and seizures accurately
- Using radios and body-worn cameras correctly
- Protecting fire exits, access routes and licensed areas
- Maintaining professional boundaries with customers, performers, promoters and venue staff
- Completing all required paperwork before the end of your shift
What we expect
- Hold a valid SIA Door Supervisor licence
- Be reliable, punctual and fit for duty
- Communicate clearly and confidently
- Remain calm under pressure
- Treat every person with dignity and respect
- Follow lawful instructions, venue policies and licensing conditions
- Maintain smart uniform and personal presentation
- Complete detailed and accurate incident reports
- Work well as part of a structured team
- Be available for evening, night and weekend work
Previous experience is useful, but attitude, professionalism and judgement matter more. We do not tolerate aggressive behaviour, poor standards, drug use, inappropriate relationships, dishonesty or officers who avoid responsibility.
What we offer
- Regular work across established Bristol venues and events
- Competitive hourly rates
- Radios and body-worn cameras supplied
- Clear operational support from experienced managers
- Free training in conflict management and first aid
- Opportunities to work alongside our medical response teams
- Progression into Head Door, Deputy Head Door and supervisory roles
- Structured feedback and ongoing development
- A company that supports good staff and recognises strong performance
- A professional team where standards are applied consistently
Our values
Professional - We deliver a first-class service with care, attention and reliability.
Respectful - We treat every person and situation with dignity and respect.
Inclusive - We help create safe and welcoming spaces for everyone.
Dynamic - We adapt quickly when circumstances change.
Ethinical - We act with integrity, honesty, and fairness in every decision.
Who this role suits
This role suits someone who takes pride in their work, notices what others miss and understands that good security is built on communication, preparation and sound judgement.
You should be comfortable speaking with customers, challenging poor behaviour, supporting vulnerable people and taking control when an incident develops.
You will represent AV Group every time you put on the uniform.
Hours: Evenings, nights, weekends and event shifts
Contract: Self-employed/flexible, part-time and regular hours available
Licence required: Valid SIA Door Supervisor licence
Pay: £13.50-£15.50 per hour
Pay: £13.50-£15.50 per hour
Work Location: In person
