NFU Mutual Stafford Agency – Claims Handler
NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Claims Handler.
We are looking for a hard working and enthusiastic individual looking to join a successful and expanding local business. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.
Full training in a friendly and supportive environment, will be provided.
In return for your hard work as a Claims Handler you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme and career progression opportunities.
Duties include:
· Deal with insurance claims within your authority, for all customers, in accordance with NFU Mutual claims standards
· Maintain contact with clients throughout the life of their claim to ensure excellent customer service standards throughout and uphold NFU Mutual’s excellent reputation for claims service
· Investigate, consult on and process claims, within licensed authority, applying criteria to prevent loss and fraud
· Acquire and maintain knowledge of both NFU Mutual and NFU Mutual’s General Insurance products, including product licences and competencies for your role as applicable.
· Support the Branch to maintain required levels of customer service within authority limits and to contribute to the effective and efficient running of the Branch.
· Maintain record keeping requirements for your role in accordance with NFU Mutual standards.
· Perform other duties or projects as assigned by Managers.
· Administer all customer instructions to meet NFU Mutual completion and compliance standards
· Produce correspondence to required timeframes and quality standards
Desired skills:
· Be able to communicate effectively, both written and verbal
· Be able to demonstrate problem solving skills and use your own judgement
· Demonstrate attributes of honesty, integrity, due skill, care and diligence at all times.
· Possess good IT Skills (particularly Outlook, Word & Excel)
· Develop and sustain effective working relationships where applicable with customers, the Agency team and relevant NFU Mutual staff.
· Ability to demonstrate and evidence appropriate level/s of education applicable for the role
· Have a flexible and open attitude
· Be prompt, reliable and trustworthy
· Be highly organised and able to work to deadlines
This position is based in our Stafford office.
Salary: £27,000 to £30,000 depending on experience
Holidays: 23 days moving to 25 days after the completion of two years’ service.
Holiday Trading Scheme: The opportunity to buy or sell 3 days holiday per year will be available after successful completion of a probationary period.
Working week:
Monday – Friday 8.30am till 5pm
Total hours per week: 37.5
Qualifications required:
Maths and English GCSE at Grade C or above
IT GCSE or equivalent
Please clearly state all individual qualifications on your application.
Website: www.nfumutual.co.uk/stafford
If you would like to discuss this position please contact James McCann on 01785 251051.
Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Pay: £27,000.00-£30,000.00 per year
Work Location: In person
