Twickenham
Full Time
Posted 25/06/2026
About this role
Self Storage Branch Manager
Location – Twickenham
Pay: – £30 000/annum
Work Schedule: Monday to Friday, 9am – 6pm
Why Join Us?
You will play a key part in ensuring smooth daily operations, and delivering exceptional customer service. We’re looking for someone who is target driven and can make a real impact by combining strong organisational skills with a passion for customer care.
What You’ll Do:
Business Development: Drive the letting of storage units, upsell packing materials, and proactively win new business accounts.
Team Leadership: Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets.
Manage monthly recurring storage invoicing, process payments, and oversee credit control.
Respond promptly to inbound storage enquiries to provide accurate quotes, assessing customer needs to upsell storage while securing all required contracts.
Reviewing performance data to identify areas for improvement and resolve issues.
Ensuring smooth branch operations such as units are clean and presentable for new clients
Manage keys and alarm responsibilities, and oversee regular facility maintenance
Represent the company professionally at all times.
Who We’re Looking For:
2+ years of management and customer-facing sales or hospitality experience.
A customer-focused individual with excellent communication and interpersonal skills
Strong computer literacy (Microsoft Suite), excellent communication, and strong organizational skills.
Growth Mindset: Proven ability or strong desire to drive business growth, and identify new revenue streams.
Benefits:
22 days holidays plus 8 bank holidays, increasing with tenure
Cash Plan health insurance (cover dental care, scans, physio and much more)
Employee discounts & schemes
Eye care vouchers
Life assurance (after qualifying period)
Long service awards
Employee Assistance Program to look 24/7 after your wellbeing, include GP appointments, 7 days a week.
