Reports to: Registered Manager
Purpose of role
To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company.
Key responsibility
Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).
Duties
- Liaise with the registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays.
- Accept, allocate and process new referrals for care and support promptly.
- Process changes to customers care and support.
- Make sure there is sufficient cover to deliver care and support on time.
- Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
- Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care supervisors to appropriately match care assistants to customers taking account of:
- Care assistant skills, experience and time to safely deliver the care and support plan
- The customer’s preferences and care needs
- Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers
- Changes in care packages
- Priorities when there are unexpected emergencies.
- Distribute staff rotas weekly.
- Take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
- Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
- Keep all information about customers and their families secure and confidential.
- Carry out general office duties. Prepare reports as required as required by the registered manager.
Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
- Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
This list is not exhaustive and additional duties may be required.
Role specification
We have provided a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.
Essential criteria
Personal attributes
Caring, compassionate and understanding towards people in need of care and support.
Commitment to anti-discriminatory care practice. Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own.
Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.
Excellent time keeper and reliable.
Professional, smart appearance.
Knowledge and skills
Good understanding of the needs of people who need care and support.
Excellent organisational skills- proven ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.
Ability to maintain clear and accurate written records and follow statutory reporting procedures.
Understanding of what confidentiality means in relation to home care services and why this is important
Good administrative and IT skills. High level of accuracy and attention to detail.
Ability to communicate clearly and build positive working relationships with customers, their families, Bluebird Care staff and other health and social care professionals. Good telephone manner and interpersonal skills.
Knowledge of what confidentiality means in relation to homecare services and why this is important.
Sound knowledge of the local area
Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency.
Ability and willingness to follow Bluebird Care’s policies, procedures and instructions
Additional requirements
Willingness to work flexibly and to keep knowledge and skills up to date.
A satisfactory enhanced disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB)
Full drivers licence and Class 1 business insurance (and valid MOT)
Previous experience in Social Care as a Coordinator
Desirable criteria
Knowledge of how to recognise abuse and safeguarding procedures
Qualification in social care and /or management
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
Application question(s):
- How many years of care coordinator experience do you have?
- Do you require a sponsorship now, or in the near future?
Work Location: In person
