Housing Support Worker – Supported Accommodation Job Summary
We are looking for a reliable, professional and motivated Housing Support Worker to join our supported accommodation team.
This role is suited to someone who genuinely understands the purpose of supported housing: helping residents develop the skills, confidence and knowledge they need to become increasingly independent.
You will work directly with residents through structured face-to-face support sessions, weekly welfare checks and practical interventions based on each individual's identified needs and support plan.
This is not simply a monitoring role. We expect our Support Workers to think independently, identify appropriate support needs, plan meaningful interventions and demonstrate clear progression in the support they provide.
You will also have responsibility for maintaining high standards of record keeping, completing resident room checks and carrying out routine property health and safety checks.
Full induction, training and ongoing supervision will be provided. However, we are looking for someone who is willing to learn, receptive to feedback and committed to maintaining high professional standards.
Key ResponsibilitiesResident Support
- Conduct structured, face-to-face support sessions with allocated residents.
- Complete weekly telephone welfare checks.
- Build positive and professional relationships with residents.
- Identify individual support needs and deliver person-centred interventions.
- Work with residents to establish realistic goals and measurable outcomes.
- Ensure support sessions follow a logical progression rather than delivering isolated or repetitive interventions.
- Encourage residents to develop independence rather than completing tasks on their behalf.
- Support residents to understand and access appropriate community services.
- Assist with areas such as healthcare registration, education, employment, budgeting, housing, benefits, community integration and independent living skills.
- Support residents with online applications, appointments and digital services where appropriate.
- Review progress and identify appropriate next steps.
- Recognise changes in a resident's presentation or circumstances and escalate concerns appropriately.
- Maintain clear professional boundaries and work within the scope of the Support Worker role.
Documentation & Case Recording
Accurate documentation is an important part of this position.
You will be expected to:
- Complete clear and professional support notes.
- Produce accurate SOAP notes and case records.
- Complete STAR assessments and contribute to support planning.
- Record welfare checks accurately.
- Record factual observations without making assumptions or inappropriate clinical judgements.
- Clearly record outcomes, agreed actions and follow-up requirements.
- Complete incident, sign-up and other required reports.
- Maintain accurate records on our resident management system.
- Ensure documentation is completed within required timescales.
- Maintain confidentiality and comply with GDPR requirements.
A good standard of written English and attention to detail are therefore essential.
Room & Property Checks
Support Workers are also responsible for helping maintain safe accommodation.
Duties include:
- Completing regular resident room checks.
- Monitoring cleanliness and identifying potential health or safety concerns.
- Identifying damp and mould.
- Identifying fire and trip hazards.
- Reporting maintenance concerns promptly.
- Completing weekly property inspections.
- Checking communal areas for obstructions and combustible materials.
- Checking fire safety provisions, emergency lighting and relevant alarms in accordance with company procedures.
- Identifying damaged doors, handles, windows or other property concerns.
- Maintaining accurate records of property checks and reporting required repairs.
What We Are Looking For
We are particularly interested in applicants who demonstrate:
- Strong communication and active listening skills.
- A professional and non-judgemental approach.
- Good written English and documentation skills.
- Confidence using computers and online systems.
- Good organisation and time management.
- An understanding of safeguarding.
- An understanding of professional boundaries.
- The ability to recognise when something is outside their role or competency and seek appropriate guidance.
- The ability to work independently while communicating effectively with management.
- Professional curiosity and the confidence to appropriately explore concerns.
- A genuine commitment to promoting independence.
- Reliability and accountability.
- A willingness to receive feedback and continue developing professionally.
Experience
Previous experience within supported housing, homelessness services, social care, community support, mental health services or a similar environment would be advantageous.
However, we also recognise that the right attitude, professional judgement and willingness to learn are extremely important.
Applicants should be comfortable working with individuals who may have a range of support needs and understand the importance of maintaining appropriate professional boundaries.
Training & Development
Successful applicants will receive a structured induction and competency-based training covering areas including:
- Support planning
- SOAP notes and professional record keeping
- STAR assessments
- Welfare checks
- Safeguarding
- Professional boundaries
- Room checks
- Property inspections
- Health and safety
- Resident management systems
- Person-centred and evidence-based support
Competency will be reviewed during induction and probation, and additional training and supervision will be provided where development needs are identified.
The Person We Want
We are looking for someone who doesn't simply ask:
"What task do I need to complete?"
We want someone who thinks:
"Why does this resident need this support, what are we trying to achieve, and how can I help them become more independent?"
If you are compassionate, organised, accountable, willing to learn and take pride in delivering high-quality support, we would like to hear from you.
Join our team and help residents progress from supported accommodation towards greater confidence, stability and independence.
Pay: £25,500.00-£30,000.00 per year
Benefits:
Work Location: In person
