Job Overview
We are seeking an experienced GP Reception Supervisor to lead our front desk team in delivering exceptional patient service within a busy healthcare environment. This vital role involves overseeing daily reception operations, managing appointment scheduling, and ensuring smooth communication between patients, medical staff, and external providers. The ideal candidate will bring strong administrative skills, office experience, and a proactive attitude to foster an organized, welcoming atmosphere for all visitors and team members. Join us in creating a positive healthcare experience where efficiency meets compassion!
Duties
- Supervise the reception team to ensure efficient check-in and check-out processes for patients
- Manage appointment scheduling, cancellations, and rescheduling to optimize clinic flow
- Oversee patient registration procedures, verifying insurance details and updating records accurately
- Handle patient inquiries via phone, email, or in person with professionalism and enthusiasm
- Coordinate communication between medical staff, patients, and external providers to facilitate seamless care delivery
- Maintain organized office operations by managing documentation, filing systems, and administrative tasks
- Support training and development of reception staff to uphold high standards of customer service and compliance
Experience
- Proven experience within a GP practice with a focus on administrative duties in a healthcare or busy office setting
- Good knowledge of EMIS
- Previous supervisory or team-lead experience in a reception or administrative role preferred
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment
- Excellent communication skills—friendly, clear, and professional in all interactions
- Familiarity with healthcare management software or electronic health records (EHR) systems is advantageous
- Ability to handle sensitive information discreetly while maintaining accuracy and attention to detail
Pay: From £13.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
