Salary: £30k per year
Reference: JOB-6562
Night Manager | Luxury Hotel
£30,000 + Benefits
Leicestershire
Benefits:
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40 hours per week
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5 days out of 7
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Monthly gratuities paid through salary, worth approximately £500 per year
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Staff discounts across rooms, food and beverage and health and beauty
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28 days annual leave, increasing with length of service
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Birthday day off after 6 months’ service
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Hot drinks provided in staff areas
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Opportunity to work within a beautiful luxury hotel estate
This is a fantastic opportunity for a professional and well presented Night Manager to join a beautiful hotel estate in Leicestershire, set within acres of peaceful grounds. The property offers stylish bedrooms, quality dining, exceptional service, a range of guest experiences, creating a memorable destination for both leisure and event guests.
As Night Manager, you will take responsibility for the smooth running of the hotel during the night shift, ensuring guests receive a warm, safe and professional experience throughout their stay. You will oversee Front Office activity, support night team members, complete the night audit and act as the manager on duty when senior managers are not present.
This role would suit someone with strong hotel Front Office or Night Management experience who is calm, organised and confident handling guest enquiries, complaints, late arrivals, VIP requests, safety procedures and overnight operational duties. You will need excellent communication skills, a high standard of English and a polished, professional appearance.
This role does not provide accommodation, so you must be able to reliably commute or relocate to the area.
Please note that this role does not provide Sponsorship, to apply you will need a full British Passport or the right to work in the UK.
Night Manager Ideal Profile:
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Previous experience as a Night Manager, Assistant Night Manager, Night Supervisor or Front Office Supervisor within a hotel environment
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Excellent standard of spoken and written English
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Very well presented with a professional and service focused approach
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Confident acting as manager on duty and handling guest issues calmly
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Strong understanding of Front Office operations, guest service and night audit procedures
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Able to lead, support and train overnight team members
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Good communication skills with the ability to work closely with Housekeeping and other departments
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Calm, reliable and confident working independently during night shifts
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Strong awareness of guest safety, security and fire procedures
Night Manager Responsibilities:
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Direct and oversee hotel operations during the night shift, ensuring guest satisfaction and safety
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Manage and monitor Front Office employees, supporting standards, training, coaching and performance
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Conduct night briefings and communicate arrivals, VIP guests, special requests and repeat guest information
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Welcome guests professionally, assist with luggage, valet parking and guest requests where required
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Act as manager on duty, dealing with complaints, disturbances, problem solving and overnight operational issues
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Complete the daily night audit accurately and on time, including full night audit duties when required
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Oversee daily reports, financial controls, operating expenses, scheduling and purchasing support
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Ensure public areas are clean, tidy and well presented throughout the night
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Work closely with Housekeeping and other departments to support guest service and smooth communication
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Follow and enforce fire, life safety, security and emergency procedures, reporting any suspicious activity or hazards
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Support team member performance through supervision, training, recognition and clear nightly task allocation
By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.
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