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Customer Service Representative / Housekeeper
We operate a fleet of self-drive holiday and dayboats and we are looking for an enthusiastic person to join our team. The successful applicant must have a basic knowledge of computers, including word and excel and a good telephone manner. – The Housekeeper duties consists of some cleaning duties, including our office, the inside of boats and some laundry work.
The applicant must be presentable and a good timekeeper.
The job consists of 5 days out of 7 which must include Fridays and Saturdays and a minimum of 1 Sunday a month during the months April to October. During the winter months the days are generally Monday to Friday with weekends off.
Duties:
- Provide exceptional customer service to holiday guests
- Handle guest inquiries and requests promptly and professionally
- Assist with check-in and check-out processes
- Process reservations
- Provide information about boat amenities, services, and local attractions
- Handle cash and credit card transactions accurately
Qualifications:
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in stressful situations
- Attention to detail and accuracy in handling guest information and transactions
- Proficiency in using computer systems and management software
We offer competitive pay and a positive work environment. If you have a passion for providing outstanding customer service in the leisure setting, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
To apply, please submit your resume through our online application portal.
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Job Type: Full-time
Pay: £27,248.00-£28,080.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Word / Excel: 1 year (preferred)
Work Location: In person
