As a Reception Team Member (40 Hour Contract) you’ll be the first point of contact for our guests and play an important role in creating a warm, welcoming, and professional experience from arrival through to departure.
You’ll work as part of the Front Office team, assisting guests with check-ins, check-outs, enquiries, reservations, and any requests they may have during their stay. Your friendly and professional approach will help ensure every guest feels valued and well looked after.
Your key responsibilities will include:
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Welcoming and greeting guests in a friendly and professional manner
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Checking guests in and out efficiently and accurately
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Handling guest enquiries, requests, and feedback with a positive attitude
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Providing information about the hotel, facilities, local area, and services
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Managing reservations, room allocations, and guest accounts where required
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Answering telephone calls and responding to guest enquiries
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Ensuring the reception and front-of-house areas are clean, tidy, and welcoming
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Assisting with guest issues and resolving problems professionally and promptly
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Maintaining high standards of customer service, presentation, and professionalism
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Working as part of a team to deliver a seamless guest experience
We’re looking for someone who is:
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Friendly, approachable, and confident when communicating with guests
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Passionate about hospitality and delivering excellent customer service
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Professional, organised, and able to remain calm under pressure
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Reliable, flexible, and willing to work shifts including evenings, weekends, and holidays
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A strong team player with excellent attention to detail
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Positive and proactive with a genuine desire to help guests
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Previous reception or hotel experience is an advantage, but not essential as full training will be provided
Perks:
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Cycle to Work Scheme
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Learning and Development – an extensive range of training opportunities are available to support your personal and professional development
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We Care – a confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues
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Free meals on duty
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Complimentary on-site parking
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Regular on-site and off-site social events and celebrations
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A supportive and welcoming team environment
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Opportunities to develop and progress within the hotel
If you’re friendly, professional, enjoy meeting people, and are passionate about providing an excellent guest experience, we’d love to hear from you!
